The ICT Infrastructure Management qualification provided the next step on from the ITIL v2 Foundation examination, although it was not mandatory for candidates to hold the Foundation certificate. The course syllabus based upon the OGC book, Best Practice for ICT Infrastructure Management. The course delivery was assignment based, with a great emphasis on practical coursework.
The topics covered on the course included:
- ICT Infrastructure Management - introduction, overview, benefits and interfaces with other ITIL Service Management processes
- Requirement analysis and business cases for ICT Infrastructure Management
- Design and planning processes
- Organisation - roles, responsibilities and interfaces
- Deployment process - translating and implementing strategies, design and plans into business aligned ICT solutions
- Operations process - ensuring a high availability, stable and secure ICT environment
- Technical support process - skills, knowledge and resource levels associated with design, deployment, and ongoing support and maintenance
- Supplier Management - procurement, interfaces and Operational Level Agreements
Holders of the ICT Infrastructure Management qualification are awarded 3.5 credits under the ITIL v3 Qualification Scheme.
It should be noted that when using the complementary qualifications credits a maximum of 6 credits can be with the ITIL v3 Qualification Scheme.