Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
In April 2010 the Loyalist Certification Services (LCS) based in Ontario in Canada launched a new qualification, the Certified Process Design Engineer (CPDE), which has been endorsed as complementary to the ITIL v3 Qualification Scheme.
 
The course is designed to compliment various process frameworks, standards and maturity models, including ITIL, whom describe various integrated processes and controls, but fail to provide step-by-step methods and techniques for actually designing, re-engineering and/or improving those processes.
 
The course includes:
  • Learning about process elements, models, usage and deliverables
  • Gathering and analyzing process requirements
  • Understanding the difference between developing, re-engineering and improving processes
  • Studying the importance of roles, responsibilities and functions in process design
  • Developing a process definition document
  • Learning flowcharting techniques
  • Using automation within processes
  • Troubleshooting and improving processes
  • Developing meaningful metrics and converting data into usable information
  • Understanding the concepts of organizational change management
To qualify as an ITIL Complementary Qualification the supplementary certification must meet the following criteria:
Certified Process Design Engineer (CPDE) qualification has been awarded a credit value of 1.5 and can be used by candidates who successfully achieve the certification towards the ITIL v3 Expert Level certification.
 
 
 
Be the first to leave a comment about the above article...

Please submit any comments you have about this article.

Your feedback will help add value to the content for other ITILnews.com visitors and help us develop the content for the benefit of all.

You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are john.smith@itilnews.com your post will be marked "by john.smith".

NB: We respond personally to every post, if it calls for it.

If you prefer to respond without posting your comment please use our contact form.


Click the REVIEW button below to preview your comments.

 
Tags; ITIL v3,Complementary Certification,Certified Process Design Engineer,CPDE,Loyalist Certification Services,ITIL v3 Qualification Scheme
 
This article has been viewed 9810 times.
NB: This page is © Copyright ITILnews.com and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to www.itilnews.com.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...