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Building an ITIL-based Service Management Department

Building an ITIL-based Service Management Department

Author: Malcom Fry
Publisher: TSO (The Stationery Office)

ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication, 'Building an ITIL-based Service Management Department', explains in a structured and logical manner how to build an ITIL-based Service Management Department that will both support and supplement those processes.
Key features:
  • Uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronyms and definitions.
  • Embraces and encompasses both ITIL version 2 and ITIL Version 3.
Electronic Publications: This is an electronic publication in PDF format. For more information on purchasing and downloading electronic publications please visit the Downloads section within the help pages.
122 pages
PDF Download
14 July 2009
Remember, purchase your book through and we will donate 10% of the proceeds to the charity you choose from our list of three (click here for more information).
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