Author: Malcom Fry
Publisher: TSO (The Stationery Office)
ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication, 'Building an ITIL-based Service Management Department', explains in a structured and logical manner how to build an ITIL-based Service Management Department that will both support and supplement those processes.
Key features:
- Uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronyms and definitions.
- Embraces and encompasses both ITIL version 2 and ITIL Version 3.
Electronic Publications: This is an electronic publication in PDF format. For more information on purchasing and downloading electronic publications please visit the Downloads section within the help pages.
| Extent | 122 pages | ISBN | 9780113312627 |
|---|---|---|---|
| Size | 7.35Mb | Price | £32.00 |
| Binding | PDF Download | Published | 14 July 2009 |
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