ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL v3 Service Design Book

The ITIL v3 (ITIL version 3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design…

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303 words, last edited in the morning of 5th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 14451 times.

Tags: ITIL v3,ITIL version 3,service design book

ITIL v3 Service Strategy Book

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will…

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304 words, last edited in the morning of 5th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 13423 times.

Tags: ITIL v3,Service Strategy

ITIL v3 - Horses but NO Courses - ITIL v3 Complementary Qualifications

The ITIL v3 Qualification Scheme provides the flexibility to recognize 'complementary qualifications' and the British Computer Society (BCS) has released three courses that fall into this category. The courses are entitled Specialist Qualifications and have been award 1.5 credits towards the IT Expert certificate. The…

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441 words, last edited in the afternoon of 3rd Sep 2010

This article is from Qualifications - Qualifications Overview and has been viewed 11675 times.

Tags: ITIL v3,ITIL v3 Qualification Scheme,British Computer Society,Service Desk and Incident Management,Change Management,Service Level Management,Accredited Training Organizations

ITIL v3 Complementary Qualifications endorsed by ITIL v3 Qualification Scheme

January 2011: A new ITIL Complementary Qualification endorsed by the ITIL v3 Qualification Scheme has been added to the other five Complementary qualifications. The new qualification is entitled: Configuration Management Database (1.5 credits) The other five Complementary qualifications are: …

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244 words, last edited in the evening of 27th Aug 2010

This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 10436 times.

Tags: ITIL v3,Complementary Qualifications,ITIL v3 Qualification Scheme

ITIL Business Strategy - Four Trends driving the Data Center of the Future

How do you transform your data center from its current stove-pipe approach to the technology and process of the much heralded next generation data center? When I sift through the list of great and visionary qualities that many believe will define the data center of the future, I…

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1182 words, last edited in the morning of 24th Aug 2010

This article is from What is ITIL? - Business Strategy and has been viewed 16850 times.

Tags: ITIL,Information Technology Infrastructure Library,Business Strategy,Data Center,ITIL Framework,Dave Hart,Presidio

ITIL Software Scheme - OGC Strong Recommendation to Vendors

The Office of Government Commerce (OGC) strongly recommend that software tool vendors speak to aLicensed Software Assessor before embarking on an assessment to ensure the mandatory assessment criteria are understood and can be met. The OGC announcement continues: Following the publication of…

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278 words, last edited in the afternoon of 23th Aug 2010

This article is from Management Tools - Advice and Guidance and has been viewed 12893 times.

Tags: ITIL Software Scheme,OGC,Licensed Software Assessor,Mandatory Assessment Criteria

ITIL v3 Master Qualification - Availability to be determined

The Office of Government Commerce (OGC) announced in late 2009, that the ITIL v3 Masters Qualification was in 'pilot' phase and would be available in early 2010. Promises of release dates in early 2010 have failed to materialize. UPDATE SEPTEMBER 2010:…

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504 words, last edited in the morning of 23th Aug 2010

This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 15310 times.

Tags: ITIL v3,Master Qualification,real world situations,ITIL v3 Expert qualification

ITIL v3 Endorsed by NASA

The Information Technology Infrastructure Library (ITIL) is fostering NASA's alignment with recognition that information is the most important strategic resource any organization has to manage. Using the ITIL v3 framework to champion positive changes in how NASA conducts IT business. Linda Cureton,…

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255 words, last edited in the morning of 22th Aug 2010

This article is from ITIL News - Previously and has been viewed 14684 times.

Tags: ITIL v3,ITIL v3 framework,Endorsed by NASA

ITIL Performance Work Statement / Statement of Work - Example

This article references a published 'Performance Work Statement' (PWS) that has been issued by the United States Marines and is available in the public domain. At a strategic level (i.e. the Board) a decision may be taken to engage third party suppliers to assist with…

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196 words, last edited in the morning of 17th Aug 2010

This article is from What is ITIL? - Business Strategy and has been viewed 22385 times.

Tags: ITIL Performance,Work Statement,Statement of Work,introduction of ITIL,Information Technology Service Management Process Improvement Initiative,Quality Assurance Surveillance Plan

ITIL v3 Qualification Scheme � Candidate Numbers and Pass Rates

The following information has been provided by APM Group, who administers the overall ITIL Qualification Scheme, and provides details of all the examinations undertaken, ITIL v2 and ITIL v3. The information is distributed to the Examination Institutes (EIs) for information purposes. Details regarding the percentage of candidates who…

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4360 words, last edited in the morning of 16th Aug 2010

This article is from Qualifications - Qualifications Overview and has been viewed 18896 times.

Tags: ITIL v3,Qualification Scheme,Candidate Numbers,Pass Rates

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