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Techtarget Midmarket CIO
For the first time since creating the Information Technology Infrastructure Library more than 20 years ago, the U.K.'s Office of Government Commerce (OGC) has officially endorsed a compliance framework to audit vendor products, documentation and processes against the published best practices of ITIL (versions 2 and 3). The compliance scheme…
197 words, last edited in the morning of 17th Mar 2009
This article is from Management Tools - Advice and Guidance and has been viewed 12713 times.
Tags: ITIL tools, ITIL tools standard, endorsed by ITIL, aid buyers,Information Technology Infrastructure Library
Withdrawal of ITIL version 2
We understand that the Office of Government Commerce (OGC), the owners of ITIL, is looking to create an online survey for the international ITIL community to evaluate the possible withdrawal of ITIL Version 2 publications and qualifications.   As soon as we know more we will…
122 words, last edited in the afternoon of 13th Mar 2009
This article is from ITIL News - Previously and has been viewed 9133 times.
Tags: ITIL Version 2,Office of Government Commerce,OGC,ITIL Version 3
ITIL Service Desk Incident Problem Management Cont
The ITIL Service Desk provides the focal point of communication for both the IT external customer community as well as those internal customers within the IT department. The incidents reported to the Service Desk are recorded and relevant data gathered including the unique configuration item (CI) identifier, the symptoms, the…
336 words, last edited in the afternoon of 10th Mar 2009
This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 43684 times.
Tags: ITIL Incident, Problem Management, Continuous Improvements,ITIL Service Desk
Target Audience   The target group of the ITIL Version 3 Intermediate Qualification: Managing Across the Lifecycle Certificate is: Individuals who require a business and management level understanding of the ITIL Version 3 core Lifecycle and how it may be implemented to enhance…
391 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Capstone and has been viewed 13277 times.
Tags: ITIL Version 3, Expert Certificate, Managing Across the Lifecycle Certificate, Expert certification
Target Audience   The target group of the ITIL Version 3 Certificate in Planning, Protection and Optimization is: Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL Version 3 Foundation Bridge certificate and who wish to…
495 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Capability Stream and has been viewed 12342 times.
Tags: ITIL Version 3, Capability Stream Planning, Protection and Optimization Certificate
Target Audience   The target group of the ITIL Version 3 Intermediate Qualification: Release, Control and Validation is: Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL version 2 Foundation plus the ITIL Version 3…
544 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Capability Stream and has been viewed 13531 times.
Tags: ITIL Version 3 Capability Stream Release, Control and Validation Certificate, ITIL Version 3 Foundation
Target Audience   The target group of the ITIL Certificate in Service Offerings and Agreements is: Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher…
561 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Capability Stream and has been viewed 14573 times.
Tags: ITIL Version 3, Capability Stream, Service Offerings and Agreements Certificate
Target Audience   The target group of the ITIL Version 3 Intermediate Qualification: Operational Support and Analysis Certificate is: Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL version 2 Foundation plus the ITIL…
652 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Capability Stream and has been viewed 14169 times.
Tags: ITIL Version 3, Capability Stream, Operational Support and Analysis Certificate, IT service support
Target Audience   The main target group for the ITIL Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.…
298 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Lifecycle Stream and has been viewed 38053 times.
Tags: ITIL Version 3, Lifecycle stream, Continual Service Improvement Certificate
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