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Target Audience   The target group of the ITIL Version 3 Intermediate Qualification: Release, Control and Validation is: Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL version 2 Foundation plus the ITIL Version 3…
544 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Capability Stream and has been viewed 9569 times.
Tags: ITIL Version 3 Capability Stream Release, Control and Validation Certificate, ITIL Version 3 Foundation
Target Audience   The target group of the ITIL Certificate in Service Offerings and Agreements is: Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher…
561 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Capability Stream and has been viewed 10323 times.
Tags: ITIL Version 3, Capability Stream, Service Offerings and Agreements Certificate
Target Audience   The target group of the ITIL Version 3 Intermediate Qualification: Operational Support and Analysis Certificate is: Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL version 2 Foundation plus the ITIL…
652 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Capability Stream and has been viewed 9884 times.
Tags: ITIL Version 3, Capability Stream, Operational Support and Analysis Certificate, IT service support
Target Audience   The main target group for the ITIL Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.…
298 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Lifecycle Stream and has been viewed 31274 times.
Tags: ITIL Version 3, Lifecycle stream, Continual Service Improvement Certificate
Target Audience   The main target group for the ITIL Version 3 Intermediate Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in…
280 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Lifecycle Stream and has been viewed 16379 times.
Tags: ITIL Version 3, Lifecycle stream, Service Operation Certificate,Service Lifecycle
Target Audience   The main target group for the ITIL Version 3 Intermediate Qualification: Service Transition Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and…
290 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Lifecycle Stream and has been viewed 18066 times.
Tags: ITIL Version 3,Lifecycle stream,Service Transition Certificate,Service Transition
Target Audience   The main target group for the ITIL Version 3 Intermediate Qualification: Service Design Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved…
298 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Lifecycle Stream and has been viewed 23557 times.
Tags: ITIL Version 3, Lifecycle stream, Service Design Certificate, Intermediate Qualification, Service Lifecycle
Target Audience   The main target group for the ITIL Version 3 Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in…
304 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Lifecycle Stream and has been viewed 17169 times.
Tags: ITIL Version 3, Lifecycle stream, Intermediate Qualification, Service Strategy Certificate
ITIL Continuous Improvements Process Owners Change
Throughout ITIL regardless of what version one references, there is always the mention of continuous improvements or sometimes referred to as the 'Act' in the 'Plan-Do-Check-Act' approach provided by the Deming cycle.   The introduction of ITIL into any organization is not prescriptive and consequently is…
208 words, last edited in the morning of 9th Mar 2009
This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 20830 times.
Tags: ITIL, Process Owners, Continuous Improvements, Deming cycle, ITIL process, ITIL Change Management
ITIL Communications Configuration Management Servi
Communication is the bedrock for all successful organisations.  Many people think that Configuration Management is the foundation for Service Management, which if implemented correctly it is, but communication comes before that right at the beginning.   Communication is two way, both 'top down' and 'bottom up'. …
363 words, last edited in the afternoon of 2nd Mar 2009
This article is from Management Tools - Advice and Guidance and has been viewed 15819 times.
Tags: Communication, ITIL, Change Management, Project Management, Service Management
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