The main target group for the ITIL Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
Qualification Level: Intermediate (Lifecycle stream)
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Introduction to Continual Service Improvement
- Continual Service Improvement Principles
- Continual Service Improvement Process
- Continual Service Improvement Methods and Techniques
- Organisation for Continual Service Improvement
- Technology for Continual Service Improvement
- Implementation Considerations
- Critical success factors and risks.
In addition the training for this certification should include examination preparation, including a mock examination opportunity.
Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the Version 3 Foundation or Version 2 Foundation plus Bridge Certificate).
Examination Format: Multiple choice, scenario-based, gradient scored questions.
Number of Questions: 8
Pass Score: 28/40 or 70%.
Delivery: Online or Paper Based Examination through an Accredited Training Organisation.
Exam Duration: Maximum ninety minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of one hundred and twenty minutes and are allowed to use a dictionary), which shall be presented as documentary evidence to gain admission.
Open/Closed Book: Closed Book