The target group of the ITIL Version 3 Intermediate Qualification: Managing Across the Lifecycle Certificate is:
- Individuals who require a business and management level understanding of the ITIL Version 3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
- Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
- This may include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.
Qualification Level: Intermediate
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Introduction to IT Service Management Business and Managerial Issues
- Managing the Planning and Implementation of IT Service Management
- Management of Strategic Change
- Risk Management
- Understanding Organizational Challenges
- Service Assessment
- Understanding Complementary Industry Guidance.
In addition the training for this certification should include examination preparation, including a mock examination opportunity.
Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the Version 3 Foundation or Version 2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications.
Examination Format: Multiple choice, scenario-based, gradient scored questions.
Number of Questions: 8
Pass Score: 28/40 or 70%.
Delivery: Online or Paper Based Examination through an Accredited Training Organization.
Exam Duration: Maximum ninety minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of one hundred and twenty minutes and are allowed to use a dictionary).
Open/Closed Book: Closed Book