ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL v3 Refinements - Update on progress

The owners of ITIL, Office of Government Commerce (OGC) in the UK have stated that a public review of the updated ITIL V3 core publications has been very positive. Currently a second public quality assurance review is being undertaken, after which the authors will refine…

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84 words, last edited in the afternoon of 25th Jan 2011

This article is from ITIL News - Previously and has been viewed 9451 times.

Tags: ITIL v3,core publications

ITIL adopted at Disney - Case Study

Perhaps the most renowned customer service and experience in the world, appealing to folk of any ages, Disney has adopted ITIL to add further value to the services it offers. As you will read from the attached ITIL Case Study, Disney is not a small…

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150 words, last edited in the morning of 24th Jan 2011

This article is from Case Studies - Case Studies 1 and has been viewed 30842 times.

Tags: ITIL,Disney,customer service,ITIL Case Study

Latest accredited ITIL Examination Institute

January 2011: Cert-IT GmbH, based in Germany, becomes the latest organization to become an ITIL Examination Institute under the ITIL Qualification Scheme, accredited by APM Group on behalf of the Office of Government Commerce (OGC) the owners of ITIL.

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45 words, last edited in the afternoon of 22th Jan 2011

This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 9076 times.

Tags: ITIL Examination Institute,ITIL Qualification Scheme,OGC

ITIL Examination Institutes

Updated January 2011. Examination Institutes (EIs) offer professional ITIL qualifications. Accredited by the APM Group through the ITIL Qualifications Board, EIs operate ITIL examination schemes via a network of Accredited Training Organizations (ATOs) and Accredited Trainers with Accredited materials. The…

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287 words, last edited in the morning of 22th Jan 2011

This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 22001 times.

Tags: ITIL Examination Institutes, Examination Institutes, EIs, ITIL qualifications, APM Group, ITIL qualifications Board, ITIL examination, Accredited Training Organizations, ATOs, Accredited Trainers

ITIL v3 Complementary Certification � Service Catalogue APMG

The Service Catalogue qualification is provided by APMG-International. The qualification covers how a Service Catalogue could benefit the business, and specifically looks at ways to control demand, publish and track service pricing and cost and automate service request management and fulfilment. It is aimed at individuals who are…

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157 words, last edited in the evening of 19th Jan 2011

This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 15607 times.

Tags: ITIL v3,Complementary Certificatio,Service Catalogue,APMG

ITIL v3 Complementary Certification - ISO/IEC 20000 Exin and TUV

EXIN and TÃœV SÃœD Akademie are jointly developing a qualification program for IT professionals, which are based on job roles and competencies. Click here forfurther information regarding the Exin ISO/IEC 20000 qualifications. Holders of the Exin ISO/IEC 20000 qualification(s) are awarded 1…

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147 words, last edited in the evening of 19th Jan 2011

This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 9374 times.

Tags: ITIL v3,Complementary Certification,ISO/IEC 20000,Exin and TUV

ITIL v3 Complementary Certification - ICT Infrastructure Management (ICTIM)

The ICT Infrastructure Management qualification provided the next step on from the ITIL v2 Foundation examination, although it was not mandatory for candidates to hold the Foundation certificate. The course syllabus based upon the OGC book, Best Practice for ICT Infrastructure Management. The course delivery was assignment based,…

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284 words, last edited in the afternoon of 19th Jan 2011

This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 14792 times.

Tags: ITIL v3,Complementary Certification,ICT Infrastructure Management,ICTIM

ITIL v3 Complementary Certification - Certified Process Design Engineer (CPDE)

In April 2010 the Loyalist Certification Services (LCS) based in Ontario in Canada launched a new qualification, the Certified Process Design Engineer (CPDE), which has been endorsed as complementary to the ITIL v3 Qualification Scheme. The course is designed to compliment various process frameworks, standards…

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456 words, last edited in the afternoon of 19th Jan 2011

This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 12278 times.

Tags: ITIL v3,Complementary Certification,Certified Process Design Engineer,CPDE,Loyalist Certification Services,ITIL v3 Qualification Scheme

ITSM Projects: A Tragedy in Five Acts (And How To Avoid This Tragedy In Your Organization)

Eighty percent of IT Service Management and ITIL programs and projects have failed to meet their objectives and are deemed a failure by the sponsor. Despite the high-profile success of ITSM and ITIL projects in organizations like Proctor & Gamble and BMO Financial, most ITSM projects will fail. This is…

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2030 words, last edited in the morning of 13th Jan 2011

This article is from ITIL News - Previously and has been viewed 15417 times.

Tags: ITSM Projects,A Tragedy,How To Avoid,Your Organization

BP $400m outsource to HP supported by ITIL

British Petroleum (BP) International have signed a five year $400 million outsourcing services agreement with Hewlett-Packard (HP). HP will be utilizing services that are aligned to ITIL v3 to support BP. It is envisaged that BP will benefit from improved information management by aligning information…

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115 words, last edited in the morning of 4th Jan 2011

This article is from ITIL News - Previously and has been viewed 11382 times.

Tags: BP,outsource,Hewlett-Packard,ITIL v3

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