Perhaps the most renowned customer service and experience in the world, appealing to folk of any ages, Disney has adopted ITIL to add further value to the services it offers.
As you will read from the attached ITIL Case Study, Disney is not a small operation and consistently strives to deliver the ultimate customer experience.
Glen Taylor, Vice President of Technology for Theme Parks and Resorts (TP&R) summarises the approach undertaken by Disney to introduce ITIL into an IT organization of one thousand people.
Click here to view the ITIL Case Study(130Kb PDF - opens in a new window).
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