As an ITSM professional, have you ever stopped to think about the future of the ITSM industry and how it will affect you? While you remain focused on providing high-quality service to your end-users, the dynamics of the industry are always changing behind the scenes. The seemingly trivial things that…

With enterprise service management, you can manage the help desk needs of your IT as well as non-IT departments from within a single instance of ServiceDesk Plus...

By Nancy Van Elsacker Louisnord Information technology service management (ITSM) is a framework for delivering technology within a business, and, while often interchanged with the Information Technology Infrastructure Library (ITIL), the two are very different.  ITSM is obviously the organizational implementation of a management model used to design,…

Project management is one of the most important skills that a professional can have. Effective project management helps to ensure that all tasks within a certain project are completed within set timescales and are completed to or under budget. This helps to streamline processes within a business, while also helping…

Is it the smaller change that will bleed the organization ?

It may seem obvious, but...

It appears that some organizations are starting to realise that the SIAM model adopted some years ago when it was the fad, is not all it was cracked up to be.   Organizations saw SIAM as the opportunity to reduce costs and offload the responsibilities of…

Every business could benefit greatly from using technology in one way or another. A survey conducted by AT&T and the Small Business & Entrepreneurship Council, found that smartphones alone save business owners 1.24 Billion hours a year, while mobile technologies save small businesses more than USD 65 Billion a year.…

AXELOS is to make ITIL® Practitioner – the new certification of the world's most widely adopted service management framework – available in German, Japanese, French and Latin American Spanish as part of an ongoing international expansion. ITIL Practitioner is the most significant recent evolution in the ITIL® best practice…

Art 6 Expanding on the previous articles entitled "MIR the Key" where the Management Information Reporting was discussed , in this article we will discuss the service data and its importance as well as the Management Information (MI) reporting and its value where Configuration Management is concerned.  Truly central to…