ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

itSMF Professional Development Days Taking Care of Business

The itSMF Professional Development Days (Canada) will be going on the road again this year (2010) and we would like to invite you to join us at one of four venues across the country. This year's theme is "Taking Care of Business". This series of one-day events…

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320 words, last edited in the morning of 8th Oct 2010

This article is from Events and Webinars - Past Events and has been viewed 13085 times.

Tags: itSMF Canada,Professional Development Days,Taking Care of Business

ITIL v3 - London Metropolitan Police Service implement by end of 2010

UK, London: The Directorate of Information (DoI) on behalf of the London Metropolitan Police Service will implement ITIL v3 by the end of 2010. The Directorate of Information (DoI) in the United Kingdom provides the London Metropolitan Police Service (MPS) with technology, communications and information…

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207 words, last edited in the morning of 24th Sep 2010

This article is from What is ITIL? - Business Strategy and has been viewed 14074 times.

Tags: ITIL v3,London Metropolitan Police Service,The Directorate of Information

ITIL Lifecycle Process Model

The ITIL Lifecycle Process Model provides a high-level view of how the ITIL Core publications fit together. In addition it positions where the various components of ITIL come into play. To view the ITIL Lifecycle Process Model click here (opens in a new window).

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59 words, last edited in the morning of 20th Sep 2010

This article is from What is ITIL? - Business Strategy and has been viewed 19960 times.

Tags: ITIL Lifecycle Process Model,ITIL Core publications

ITIL Change Management Process, Roles and Responsibilities

The ITIL Change Management process is comprehensively described within the official publications, but within this article we attempt to provide a high level overview of the stages of the Change Management process, the various roles that need to be undertaken at each stage and also details of the…

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155 words, last edited in the morning of 20th Sep 2010

This article is from Service Transition - Change Management and has been viewed 176332 times.

Tags: ITIL,Change Management Process,Roles and Responsibilities

ITIL v3 Continual Service Improvement Book

2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Alongside the…

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340 words, last edited in the afternoon of 17th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12929 times.

Tags: ITIL v3,Continual Service Improvement Book

ITIL v3 Service Transition Book

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329 words, last edited in the afternoon of 17th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 16031 times.

Tags: ITIL v3,Service Transition Book

ITIL Suggested Service Asset and Configuration Management KPIs

At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Service Asset and Configuration Management with a suggested set of Key Performance Indicators KPIs that you can utilise. % of software licenses used …

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592 words, last edited in the afternoon of 17th Sep 2010

This article is from Service Transition - Service Asset & Configuration Management and has been viewed 39091 times.

Tags: ITIL,Service Asset,Configuration Management,KPIs

ITIL Newsletter 09 2010

NB: This article has been archived, indicating it is either out of date or no longer relevant

Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library. Note this e-newsletter is a trial-run for the newsletter which is being sent our my e-mail in October 2010. Please use the "subscribe" option at the top left hand side of the web…

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666 words, last edited in the morning of 14th Sep 2010

This article is from Archive - Archived Articles and has been viewed 12902 times.

Tags: ITIL Newsletter,ITIL news

ITIL v3 Suggested Release and Deployment KPIs

At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Release & Deployment a suggested set of KPIs that you can utilise. Number of software defects in production Number of bugs or software…

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166 words, last edited in the morning of 6th Sep 2010

This article is from Service Transition - Release & Deployment Management and has been viewed 32710 times.

Tags: ITIL v3,Release and Deployment KPI,Service Management,Release & Deployment

ITIL v3 Suggested Change Management KPIs

At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Change Management with a suggested set of Key Performance Indicators (KPIs) that you can utilize. % of outage due to changes (planned unavailability) …

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784 words, last edited in the morning of 6th Sep 2010

This article is from Service Transition - Change Management and has been viewed 84267 times.

Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators

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