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ITIL version 2 and ITIL version 3 education
As the last of the ITIL version 2 Managers courses commence around the globe, ITILnews are being asked will the qualifications still be recognized by the industry going forward?   The simple answer is YES. ITIL version 3 is founded upon ITIL version 2, simply expanded…
200 words, last edited in the afternoon of 14th Feb 2011
This article is from ITIL Version 3 - Qualifications and has been viewed 9497 times.
Tags: ITIL version 3,ITIL version 2 Managers qualifications,ITIL version 2
HERNDON, VA--(Marketwire - December 22, 2010) - Axios Systems, the world's largest independent provider of IT Service Management solutions, has been positioned in the 2010 "Magic Quadrant for the IT Service Desk" report published by global industry analyst firm Gartner, Inc.   The Magic Quadrant Report focuses on…
831 words, last edited in the morning of 4th Feb 2011
This article is from Management Tools - Advice and Guidance and has been viewed 9237 times.
Tags: Axios Systems,IT Service Desk,Magic Quadrant
Building an ITIL-based Service Management Department
Author: Malcom Fry Publisher: TSO (The Stationery Office) ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to…
325 words, last edited in the morning of 31th Jan 2011
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 9509 times.
Tags: Building an ITIL-based Service Management Department,PDF download
The Service Catalogue qualification is provided by APMG-International. The qualification covers how a Service Catalogue could benefit the business, and specifically looks at ways to control demand, publish and track service pricing and cost and automate service request management and fulfilment. It is aimed at individuals who are…
157 words, last edited in the evening of 19th Jan 2011
This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 11556 times.
Tags: ITIL v3,Complementary Certificatio,Service Catalogue,APMG
EXIN and TÃœV SÃœD Akademie are jointly developing a qualification program for IT professionals, which are based on job roles and competencies.   Click here forfurther information regarding the Exin ISO/IEC 20000 qualifications.   Holders of the Exin ISO/IEC 20000 qualification(s) are awarded 1…
147 words, last edited in the evening of 19th Jan 2011
This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 6616 times.
Tags: ITIL v3,Complementary Certification,ISO/IEC 20000,Exin and TUV
The ICT Infrastructure Management qualification provided the next step on from the ITIL v2 Foundation examination, although it was not mandatory for candidates to hold the Foundation certificate. The course syllabus based upon the OGC book, Best Practice for ICT Infrastructure Management. The course delivery was assignment based,…
284 words, last edited in the afternoon of 19th Jan 2011
This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 10703 times.
Tags: ITIL v3,Complementary Certification,ICT Infrastructure Management,ICTIM
In April 2010 the Loyalist Certification Services (LCS) based in Ontario in Canada launched a new qualification, the Certified Process Design Engineer (CPDE), which has been endorsed as complementary to the ITIL v3 Qualification Scheme.   The course is designed to compliment various process frameworks, standards…
456 words, last edited in the afternoon of 19th Jan 2011
This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 9043 times.
Tags: ITIL v3,Complementary Certification,Certified Process Design Engineer,CPDE,Loyalist Certification Services,ITIL v3 Qualification Scheme
How To Avoid This Tragedy In Your Organization: ITSM Project Failure in Five Acts
Eighty percent of IT Service Management and ITIL programs and projects have failed to meet their objectives and are deemed a failure by the sponsor. Despite the high-profile success of ITSM and ITIL projects in organizations like Proctor & Gamble and BMO Financial, most ITSM projects will fail. This is…
2030 words, last edited in the morning of 13th Jan 2011
This article is from ITIL News - Previously and has been viewed 11771 times.
Tags: ITSM Projects,A Tragedy,How To Avoid,Your Organization
ITIL Availability Percentage in reality
Ultimately, we are in business to deliver a service and more often than not the effectiveness of the service is gauged by its overall availability, normally as a percentage. The availability of a service is determined in the Service Design stage and has an impact on how the service is…
604 words, last edited in the evening of 16th Dec 2010
This article is from Service Design - Availability Management and has been viewed 25072 times.
Tags: ITIL,Availability Percentage,SLA,Service Level Agreement,six nines,Service Design,Service Availability,target availability,BUCYNH8Q33MZ
Service Lifecycle ITIL Service Architect
The beauty of ITIL v3 is that it covers the Service Lifecycle comprising of the Strategy, Design, Transition, and Operation through to the Continual Service Improvement - all of which is documented in the ITIL core publications.   Having had the opportunity to engage with numerous multi-national organizations…
500 words, last edited in the morning of 29th Nov 2010
This article is from What is ITIL? - Business Strategy and has been viewed 31196 times.
Tags: ITIL,ITIL v3,IIL Service Architect
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