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ITIL Change Management banking crisis in the news
The world media are having a feeding frenzy after an IT software change at a major banking organization in the UK failed, disrupting many payments into and out of customers accounts, primarily locking their funds for several days.   Numerous stories were published regarding members of the public…
232 words, last edited in the evening of 2nd Jul 2012
This article is from Service Transition - Change Management and has been viewed 24390 times.
Tags: ITIL,ITIL Change Management,customer confidence,post implementation verification plan,IT software change,major bank
Deploy & Improve methodology
17 April 2012 - ICCM Solutions is set to launch its Deploy & Improve methodology at the 2012 Service Desk & IT Support Show, to maximise the business value realised by customers when replacing legacy service management systems.   The Deploy & Improve methodology has been developed to…
421 words, last edited in the afternoon of 18th Apr 2012
This article is from Press Releases - ITIL and has been viewed 13595 times.
Tags: ICCM,methodology for deployment,continuous service improvement,Deploy & Improve methodology,Service Desk & IT Support Show,2012
ITIL in US Military
The US Army's move of 1.4 million users to the cloud for email is assisting to fix long-standing process problems across the department. Mike Krieger, the Army's deputy chief information officer, stated the service and its partner, the Defense Information Systems Agency (DISA), which is hosting the email…
152 words, last edited in the afternoon of 28th Mar 2012
This article is from ITIL News - Previously and has been viewed 13385 times.
Tags: US Army,ITIL best practice,Defense Information Systems Agency,Emerging Technology Symposium
Pass rate for ITIL Foundation Examination
From January to November 2011 a global total of 224,614 people undertook the ITIL Foundation Examination.   The average percentage who passed was 88%, which equates to roughly 197,660 successful candidates passed the ITIL Foundation Examination.   If you are considering taking the ITIL Foundation Examination…
64 words, last edited in the afternoon of 14th Mar 2012
This article is from Qualifications - Qualifications Overview and has been viewed 11804 times.
Tags: ITIL,ITIL Foundation Examination,ITIL Foundation Handbook,pass rate
ITIL Change Advisory Board - Is it killing your Business?
ITIL Change Management clearly states that all Requests for Change (RFCs) must be approved and authorized in advance of implementation. The speed and effectiveness of the approval and authorization element of the Change Management process can provide the difference between the organization being responsive to market forces, competitive…
657 words, last edited in the afternoon of 7th Mar 2012
This article is from ITIL News - Previously and has been viewed 57664 times.
Tags: ITIL,Change Advisory Board,
OMNITRACKER IT platform
OMNITRACKER is more than just a premium IT Service Management tool, it is an extremely flexible, high performance IT platform that currently supports 12 different out-of-the-box and integrated applications, including IT Service Management, Project Management, Requirement Management and Contract Management. All applications can be easily modified and even better, clients…
1039 words, last edited in the morning of 21th Feb 2012
This article is from Press Releases - ITIL and has been viewed 18189 times.
Tags: OMNITRACKER,IT platform,multiple certified applications,IT Service Management tool
ITIL Foundation Handbook 2012
A must have for anyone studying for the ITIL Foundation Examination, the ITIL Foundation Handbook.   Following on from the release of the revised ITIL 2011 core publications, the ITIL Foundation Handbook has now been updated. The updates are aligned with the new ITIL 2011 syllabus…
153 words, last edited in the morning of 20th Feb 2012
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 18449 times.
Tags: ITIL 2011 Publication,Foundation Handbook,ITIL 2011 core publications
Cost of implementing ITIL
Recently ITILnews has been contacted by one of our visitors asking if we could provide any guidance around the costs involved in implementing ITIL into an organization. Due to the variables associated with an organization including, size, location and budget, it is impossible to specify specific costing's. …
1537 words, last edited in the morning of 4th Oct 2011
This article is from What is ITIL? - Business Strategy and has been viewed 18924 times.
Tags: ITIL,cost of implementation
ITIL 2011 (ITIL v4) free download
As we await details of a free download providing a summary of the updates we have pulled together the following information highlighting some of the high level updates...   ITIL Service Strategy   The concepts have been clarified, without changing the overall message. The…
461 words, last edited in the afternoon of 2nd Aug 2011
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 25520 times.
Tags: ITIL,free download,ITIL Service Strategy,ITIL Service Design,ITIL Service Transition,ITIL Service Operation,ITIL Continual Service Improvement,ITIL CSI
ITIL 2011 ITIL v4
ITIL 2011: ITIL 2011 is simply a continuous improvement exercise that has incorporated over five hundred changes, plus additional suggestions, roles, process flows, inputs and outputs that have been identified since the launch in 2007.   ITIL 2011 Translations: Translation of the ITIL 2011 Core Publications…
377 words, last edited in the morning of 1st Aug 2011
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 13310 times.
Tags: ITIL 2011,continuous improvement,ITIL 2011 Core Publications,ITIL 2007,V3 editions
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