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ITIL Change Advisory Board - Is it killing your Business?
ITIL Change Management clearly states that all Requests for Change (RFCs) must be approved and authorized in advance of implementation. The speed and effectiveness of the approval and authorization element of the Change Management process can provide the difference between the organization being responsive to market forces, competitive…
657 words, last edited in the afternoon of 7th Mar 2012
This article is from ITIL News - Previously and has been viewed 45357 times.
Tags: ITIL,Change Advisory Board,
OMNITRACKER IT platform
OMNITRACKER is more than just a premium IT Service Management tool, it is an extremely flexible, high performance IT platform that currently supports 12 different out-of-the-box and integrated applications, including IT Service Management, Project Management, Requirement Management and Contract Management. All applications can be easily modified and even better, clients…
1039 words, last edited in the morning of 21th Feb 2012
This article is from Press Releases - ITIL and has been viewed 11938 times.
Tags: OMNITRACKER,IT platform,multiple certified applications,IT Service Management tool
ITIL Foundation Handbook 2012
A must have for anyone studying for the ITIL Foundation Examination, the ITIL Foundation Handbook.   Following on from the release of the revised ITIL 2011 core publications, the ITIL Foundation Handbook has now been updated. The updates are aligned with the new ITIL 2011 syllabus…
153 words, last edited in the morning of 20th Feb 2012
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 14771 times.
Tags: ITIL 2011 Publication,Foundation Handbook,ITIL 2011 core publications
Cost of implementing ITIL
Recently ITILnews has been contacted by one of our visitors asking if we could provide any guidance around the costs involved in implementing ITIL into an organization. Due to the variables associated with an organization including, size, location and budget, it is impossible to specify specific costing's. …
1537 words, last edited in the morning of 4th Oct 2011
This article is from What is ITIL? - Business Strategy and has been viewed 13609 times.
Tags: ITIL,cost of implementation
ITIL 2011 (ITIL v4) free download
As we await details of a free download providing a summary of the updates we have pulled together the following information highlighting some of the high level updates...   ITIL Service Strategy   The concepts have been clarified, without changing the overall message. The…
461 words, last edited in the afternoon of 2nd Aug 2011
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 21358 times.
Tags: ITIL,free download,ITIL Service Strategy,ITIL Service Design,ITIL Service Transition,ITIL Service Operation,ITIL Continual Service Improvement,ITIL CSI
ITIL 2011 ITIL v4
ITIL 2011: ITIL 2011 is simply a continuous improvement exercise that has incorporated over five hundred changes, plus additional suggestions, roles, process flows, inputs and outputs that have been identified since the launch in 2007.   ITIL 2011 Translations: Translation of the ITIL 2011 Core Publications…
377 words, last edited in the morning of 1st Aug 2011
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 10335 times.
Tags: ITIL 2011,continuous improvement,ITIL 2011 Core Publications,ITIL 2007,V3 editions
5 Key reasons why ITSM fails
Someone on Twitter recently asked me "what are the 5 main reasons IT Service Management projects fail".  I really didn't have to give it much thought.  After 30 years practicing ITSM the reasons are pretty much top of mind.  So I quickly rattled off the following: …
879 words, last edited in the morning of 7th Jun 2011
This article is from Management Tools - Advice and Guidance and has been viewed 13304 times.
Tags: Key Reasons,IT Service Management Initiatives,ITSM,
Bring Your Own Device (BYOD) and ITIL
As we all know technology is changing all the time and new products are constantly hitting the market place.   When I started my IT career I turned up to work and was given a desk, telephone, Desktop PC and mobile phone. Nowadays there are iPhones, iPads, Kindles,…
614 words, last edited in the morning of 24th May 2011
This article is from Service Strategy - Service Generation and has been viewed 17547 times.
Tags: Service Delivery,Bring Your Own Device,BYOD,ITIL,ITIL framework
Enterprise Service Catalog Best Practices
Atlanta, Ga. - April 27, 2011 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, celebrated a highly successful 2011 user conference at the Capital City Club in downtown Atlanta. The two day event - focused on enterprise service catalog best practices - attracted customers…
642 words, last edited in the morning of 20th May 2011
This article is from Events and Webinars - Past Events and has been viewed 11034 times.
Tags: Enterprise Service Catalog,Best Practices,User Conference
ITOG - a community of like-minded ITSM professionals passionate about improving the state of Service
Consulting-Portal is pleased to invite you to the 8th IT Optimization Group Event (ITOG) to be held June 6, 2011. The ITOG is a community of like-minded ITSM professionals passionate about improving the state of Service Management within the industry. On June 6th…
210 words, last edited in the evening of 12th May 2011
This article is from Press Releases - ITIL and has been viewed 7215 times.
Tags: Consulting-Portal,IT Optimization Group,ITOG
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Keep up-to-date with ITIL news. Low volume to-the-point bulletins...