This qualification covers the knowledge required to gain an understanding of the content and requirements of the international standard, ISO/IEC 20000: IT Service Management. ISO/IEC 20000 was formally known as BS15000 a British Standard, but it is now recognized across the Globe. This course…
571 words, last edited in the evening of 7th Apr 2008
This article is from ISO20000 - Introduction and has been viewed 13630 times.
Tags: IT Service Management, ISEB Foundation Certificate, ISO/IEC 20000: IT Service Management, ISO/IEC 20000, BS15000, ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005, ISO/IEC 20000 standard, itSMF accredited course providers