By Hank Marquis, www.itsmsolutions.com The IT Infrastructure Library (ITIL) refers to Service or Systems Outage Analysis (SOA) as a method to improve availability. Unfortunately, the ITIL does not indicate how one actually performs SOA! This article explains the benefits of SOA, and gives you a 7-step guide…
607 words, last edited in the morning of 20th May 2008
This article is from Service Operation - Problem Management and has been viewed 34203 times.
Tags: ITIL Service, Outage Analysis, 7 Steps, IT Infrastructure Library, ITIL, Systems Outage Analysis, (SOA), improve availability, benefits of SOA, performing SOA