As ITIL has evolved over the years it has become apparent that certain activities that are undertaken do not benefit from following the well documented ITIL Change Management process every time. In fact if this was the case then ITIL would simply be dismissed as bureaucratic.…
202 words, last edited in the afternoon of 10th May 2010
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Tags: ITIL v3,Request Fulfillment,What is Request Fulfilment,ITIL perspective,ITIL Change Management