ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

Free posting and search of your ITIL and IT jobs

ITILnews.com has recently launched it's jobs board for you to post your ITIL and IT jobs, FOR FREE. Simply visit the link below, add the job details and submit your job. We will review the information, and if eveything looks OK, we'll add it to the live…

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116 words, last edited in the afternoon of 26th Jul 2011

This article is from Qualifications - ITIL Jobs and has been viewed 9360 times.

Tags: ITIL jobs,IT Jobs,Free posting,free search,free applications

ITIL Awareness in the Organization

The introduction of ITIL into an organization often begins like a pebble dropped into a pool, small to begin with but then ripples out across the various teams, departments and in some cases divisions and countries. Not everyone will be provided with ITIL training or…

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165 words, last edited in the afternoon of 7th Jun 2011

This article is from What is ITIL? - Business Strategy and has been viewed 12017 times.

Tags: ITIL Awareness,ITIL training, ITIL education,ITIL Glossary of Terms and Acronyms,Continual Service Improvement,ITIL v3

ITIL Service Review meeting: How to establish a Service Review Meeting

Service Review meetings provide a very important role in assuring the service(s) delivered, in this case, by a third party provider is aligned to the requirements of both IT ('Client') and ultimately the Business / Customer community. Secondly, the meeting enables Continual Service Improvement and refinement to take…

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1744 words, last edited in the afternoon of 4th Feb 2011

This article is from Service Operation - Continual Service Improvement and has been viewed 86907 times.

Tags: ITIL,Service Review meeting,Continual Service Improvement,ITIL Contract Management,ITIL Outsourcing

ITIL Availability Percentage - What the percentages really mean

Ultimately, we are in business to deliver a service and more often than not the effectiveness of the service is gauged by its overall availability, normally as a percentage. The availability of a service is determined in the Service Design stage and has an impact on how the service is…

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604 words, last edited in the evening of 16th Dec 2010

This article is from Service Design - Availability Management and has been viewed 35457 times.

Tags: ITIL,Availability Percentage,SLA,Service Level Agreement,six nines,Service Design,Service Availability,target availability,BUCYNH8Q33MZ

ITIL Configuration Management - Starting with Asset

The complimentary reports provided by goitil are based on the experiences of ITIL qualified service management professionals. They illustrate best practice and practical implementation of the ITIL framework in real life business situations and are offered complimentary to the ITIL theory to assist you in implementing it in…

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1138 words, last edited in the afternoon of 13th Dec 2010

This article is from Service Transition - Service Asset & Configuration Management and has been viewed 13886 times.

Tags: ITIL Configuration Management - Starting with Asset

ITIL - Incident Management: - A Question Answered

One of the ITILnews community have sent in the following question: "When monitoring both the components and services, duplicate events can potentially be generated for the same fault - one for the component and one for the service. What is the best practice approach to…

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304 words, last edited in the morning of 13th Dec 2010

This article is from Service Operation - Incident Management and has been viewed 36617 times.

Tags: ITIL,Incident Management

ITIL in Practice

At ITILnews we are always looking a ways to assist our customer community. 'ITIL in Practice' provides a series of articles that share knowledge that has been acquired from implementing ITIL. We hope you find them useful and would welcome your comments back. Furthermore if you have some knowledge or experiences…

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89 words, last edited in the morning of 13th Dec 2010

This article is from Management Tools - ITIL in Practice and has been viewed 35222 times.

Tags: ITIL in Practice,implementing ITIL

ITIL Service Validation and Testing: A Question Answered

One of the ITILnews community have sent in the following question: "Hello, why is not much material available regarding service validation & testing? Is it because noone really engages into the process? Or is it that we have still the idea that testing is for…

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441 words, last edited in the afternoon of 6th Dec 2010

This article is from Service Transition - Service Validation & Testing and has been viewed 13975 times.

Tags: ITIL,Service Validation and Testing

ITIL Change Management: Business Information Requirements

The success of any ITIL Change Management process is dependant upon the involvement or representation of the Business/Customer community. Primarily IT underpins the Business and therefore the Business need to provide appropriate input and direction to IT and on an operational basis the Change process provides one interface…

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837 words, last edited in the afternoon of 16th Nov 2010

This article is from Service Transition - Change Management and has been viewed 22823 times.

Tags: ITIL,Change Management,Business Information Requirements,requests for change,Change Schedule,Forward Schedule of Change,Change Status report

ITIL Change Management Process, Roles and Responsibilities

The ITIL Change Management process is comprehensively described within the official publications, but within this article we attempt to provide a high level overview of the stages of the Change Management process, the various roles that need to be undertaken at each stage and also details of the…

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155 words, last edited in the morning of 20th Sep 2010

This article is from Service Transition - Change Management and has been viewed 170244 times.

Tags: ITIL,Change Management Process,Roles and Responsibilities

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