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17 November 2011, High Wycombe, Buckinghamshire, UK   TUI InfoTec has drastically improved its IT Service Management (ITSM) by focussing on customer needs and implementing cultural change. Michael Cares, Director of Service Delivery at TUI InfoTec, lead the transformation with the help of SERVIEW, an APMG Accredited Training…
597 words, last edited in the afternoon of 28th Nov 2011
This article is from Press Releases - ITIL and has been viewed 7111 times.
Tags: TUI InfoTec,Service Management Excellence,IT Service Management,ITSM
ITIL raincheck
Recently the big research organizations of Gartner and Forrester have publish material that appears to support the implementation of the Information Technology Infrastructure Library (ITIL) into organizations.   Research into ITIL   Gartner's research identified that ITIL assists to reduce costs, to find out…
317 words, last edited in the morning of 11th Nov 2011
This article is from What is ITIL? - Business Strategy and has been viewed 8766 times.
Tags: ITIL,Research into ITIL,Cost considerations for ITIL implementations,Why do ITIL implementations fail
ITIL increased adoption in US Department of Defense
WILLIAMSBURG, VA. - Rob Carey, the Department of Defense (DoD) deputy chief information officer, during a keynote session of the ACT/IAC Executive Leadership Conference, stated that the Defense Department is planning to make greater use of the Information Technology Infrastructure Library (ITIL) practices.   The ITIL…
119 words, last edited in the morning of 3rd Nov 2011
This article is from ITIL News - Previously and has been viewed 16127 times.
Tags: ITIL,Information Technology Infrastructure Library,US Department of Defense
Unicom Systems acquires ITIL vendor iET Solutions
UNICOM Systems, Inc. based in Mission Hills California USA, develops and markets a multitude of open systems software products has acquired iET Solutions for an undisclosed figure. iET develops IT service management (ITSM) solutions, which assist organizations to obtain and maintain compliance with IT standards such as ITIL.…
62 words, last edited in the morning of 3rd Nov 2011
This article is from ITIL News - Previously and has been viewed 21302 times.
Tags: Unicom Systems,ITIL vendor,iET Solutions,IT service management
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ITIL : Why are businesses failing to provide consistent customer service?
James Gay, CEO, ICCM Solutions   Every business person will have heard the old adage that a happy customer tells one person about good service, and an unhappy customer tells ten people.   Today the importance of customer service remains a high priority for growing…
991 words, last edited in the morning of 31th Oct 2011
This article is from Press Releases - Training and has been viewed 6942 times.
Tags: ITIL,consistent customer service,
ITIL: Ministry of Justice
UK - Prospective suppliers to the Ministry of Justice (MoJ) will shortly be expected to standardize their service offerings to conform to the MoJ's ITIL best management practices.   The MoJ National Offender Management Service (NOMS) is spending three hundred million pounds on an IT transition…
161 words, last edited in the morning of 28th Oct 2011
This article is from ITIL News - Previously and has been viewed 7442 times.
Tags: ITIL,Ministry of Justice,IT transition program,National Audit Office,best management practices
ITIL important in running for Council Seat
Having studied and applied ITIL over many years,ÂI have never spotted one outstanding benefit, but apparently it can assist you if you decide to run for a Council seat !   Chad Cooper in Brighton City, Michigan (MI) is doing exactly that. Chad holds…
389 words, last edited in the morning of 25th Oct 2011
This article is from ITIL News - Previously and has been viewed 6983 times.
Tags: ITIL,council seat,ITIL Masters Certificate,Business Case
ILX London - Free ITIL Benefits Seminar
From ILX...   Benefits of the ITIL seminar for attendees: Hear from an expert ITIL trainer delivering a detailed overview of ITIL Benefits of ITIL to yourself as an individual, your company and your projects …
210 words, last edited in the morning of 24th Oct 2011
This article is from Press Releases - Training and has been viewed 6692 times.
Tags: ILX London,Free ITIL Benefits Seminar,overview of ITIL,Benefits of ITIL,ITIL training,ITIL framework
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Latest Translated Publications - Passing your ITIL Foundation Exam
The Stationary Office (TSO) the official ITIL publishers have announced the addition of four translated editions of the popular 'Passing your ITIL Foundation Exam', which will be available shortly (October 2011). The additional volumes are provided in the following languages: Japanese -ISBN: 9780113312672 …
112 words, last edited in the afternoon of 21th Oct 2011
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 9018 times.
Tags: ITIL,Translated Publications,Passing your ITIL Foundation Exam,ITIL publishers
itSMF Australia and ITIL education
In support of the Australian government's Digital Education Revolution (DER) initiative, the itSMF Australia chapter has introduced a new membership category for schools to improve the delivery of IT services to students.   Schools will be provided with access to knowledge and increased awareness as to…
148 words, last edited in the evening of 19th Oct 2011
This article is from ITIL News - Previously and has been viewed 6937 times.
Tags: ITIL,Australia,Digital Education Revolution,DER,itSMF Australia,ISO20000
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