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ITIL Version 3 Technical Service Catalogue
Imagine having an environment where several third party suppliers are involved in delivering your end-to-end services to your customer community, irrespective whether they are internal or external customers.   All is great until it fails or goes wrong. If you like 'bun-fights' you may need to…[ more ]
321 words, last edited in the afternoon of 14th May 2010
This article is from Service Design - Service Catalogue Management and has been viewed 12052 times.
Tags: ITIL V3,Technical Service Catalogue,Multi-Suppliers,Configuration Items
 

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If you have information to share regarding Service Catalogue Management, please leave your comments below or contact ITILnews.com  [ view article ]
20 words, last edited in the afternoon of 10th May 2010
This article is from Service Design - Service Catalogue Management and has been viewed 5269 times.
Tags: Service Catalogue Management
 

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ITIL V3 Business Service Catalogue
The Business Service Catalogue or a tailored / customized subset is often utilized as a complimentary document or an appendix to the Service Level Agreement (SLA). The recipients of the services are always receptive to the content as it eliminates the mystification that often exists around the names…[ more ]
126 words, last edited in the morning of 12th Apr 2010
This article is from Service Design - Service Catalogue Management and has been viewed 9556 times.
Tags: ITIL v3,ITIL version 3,Business Service Catalogue
 

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The itSMF UK Conference 2009 is upon us in Birmingham. Reading through the speakers the overwhelming theme seems to be based on the Service Catalogue.   Depending upon where you are on your ITIL journey Service Catalogue and Service Level Management is a key component to…[ more ]
291 words, last edited in the morning of 9th Nov 2009
This article is from Service Design - Service Catalogue Management and has been viewed 16383 times.
Tags: ITIL v3,Service Catalogue,Business Service Catalogue,Service Level Management
 

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How to produce a Service Catalogue
Introduction   The official definition of an ITIL Service Catalogue is:   (ITIL Service Design) A database or structured Document with information about all Live IT Services, including those available for Deployment. The Service Catalogue is the only part of the ITIL Service Portfolio[ more ]
1622 words, last edited in the afternoon of 27th Jan 2009
This article is from Service Design - Service Catalogue Management and has been viewed 97606 times.
Tags: ITIL Service Catalogue, Service Catalogue, ITIL Service Portfolio, Requests for Change,ITIL v3,ITIL Service Design
 

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If you have information to share regarding Service Level Management, please leave your comments below or contact ITILnews.com  [ view article ]
20 words, last edited in the afternoon of 10th May 2010
This article is from Service Design - Service Level Management and has been viewed 4851 times.
Tags: ITIL v3 Service Level Management
 

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ITIL - Availability formula for Service Level
Establishing effective Service Level Management (SLM) requires Service Level Agreements (SLA) to be defined and agreed with the Business or Customer community. The contents of the SLA should be clear and concise, objective and measureable. Having agreed the SLA the next stage is to report against the SLA.…[ more ]
371 words, last edited in the morning of 18th Aug 2008
This article is from Service Design - Service Level Management and has been viewed 25657 times.
Tags: ITIL, Availability formula, Service Level Agreements, SLA, Service Level Management, Service Catalogue
 

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Consider OLA as well as SLA
ITIL Service Level Agreements or SLAs are recognized as an essential requirement to delivering consistent IT services to the customer community, irrespective if they are internal or external customers of the organization. What is often neglected when considering the establishment of the SLA is the corresponding necessity for…[ more ]
364 words, last edited in the evening of 7th Apr 2008
This article is from Service Design - Service Level Management and has been viewed 12444 times.
Tags: ITIL Service Level Agreements, SLA, Operating Level Agreements, ITIL Service Level Management, SLM, ITIL Service Catalogue, Service Level Agreement
 

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ITIL Service Level Management
ITIL Service Level Management (SLM), encompassing Service Level Agreements (SLAs), Operating Level Agreements (OLAs), Service Catalogues, Underpinning Contracts (UPCs) is more important than these documents suggest. It is a key IT Service Management discipline, and may well be the first point of reference when considering ITIL…[ more ]
1170 words, last edited in the afternoon of 11th Oct 2006
This article is from Service Design - Service Level Management and has been viewed 7884 times.
Tags: Service Level Management, Service Level Agreements, Service Catalogues, Underpinning Contracts, ITIL implementation, operational, support
 

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Capacity Management
Below are a series of questions that will assist with determining areas where Capacity Management may need to focus attention to improve its maturity. I would suggest that a marking scheme is established to so that it is possible to determine the following: …[ more ]
1394 words, last edited in the afternoon of 29th Nov 2013
This article is from Service Design - Capacity Management and has been viewed 4229 times.
Tags: ITIL,Capacity Management,improve maturity
 

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