The Business Service Catalogue or a tailored / customized subset is often utilized as a complimentary document or an appendix to the Service Level Agreement (SLA). The recipients of the services are always receptive to the content as it eliminates the mystification that often exists around the names (acronyms) the IT/IS department label services and what the business know the services by.
The Business Service Catalogue not only offers clarification to the Customer community but it also provides a single source of information for IT/IS including both internal and external suppliers who supply the service.
The audience for the Business Service Catalogue are both Customer and IS/IT communities.
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