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 | At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Change Management with a suggested set of Key Performance Indicators (KPIs) that you can utilize. % of outage due to changes (planned unavailability) …[ more ] 677 words, last edited in the morning of 6th Sep 2010 This article is from Service Transition - Change Management Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators | ||
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 | Whilst viewing some blogs we spotted a great checklist to assist individuals and Change Advisory Boards (CABs) when evaluation Change Requests. The blog was produced by 'Milt' and titled the seven R's of Change Management', but we at ITILnews believe there was one missing, which…[ more ] 145 words, last edited in the morning of 3rd Aug 2010 This article is from Service Transition - Change Management and has been viewed 383 times. Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators | ||
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ITILnews editor comment: Following the publication of an article on ITILnews we are pleased that one of out readers has decided to expand the article by sharing his experiences of working with ITIL in practice. I hope you find the response from Colin Mayers, an ITIL Manager, Red…[ more ] 2842 words, last edited in the afternoon of 25th Aug 2009 This article is from Service Transition - Change Management and has been viewed 1160 times. Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators | |||
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 | How many times have 'projects' just been 'thrown over the wall' into IT Support, or in ITIL Version 3 speak, Service Operation, without due care and attention? The answer is 'lots'. Most organizations follow or rather claim they follow, the Prince2 Project…[ more ] 426 words, last edited in the afternoon of 29th Jun 2009 This article is from Service Transition - Change Management and has been viewed 1202 times. Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators | ||
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 | During the current global economic challenges, expenditure is probably the most important focus of any organization. The governance of the majority of economic expenditure within IT is performed primarily through the Change Management process. For clarity the definition of 'Governance' according to ITIL is: Ensuring…[ more ] 573 words, last edited in the evening of 27th Jan 2009 This article is from Service Transition - Change Management and has been viewed 1408 times. Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators | ||
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 | Ask many IT Managers what Patch Management is about and they'll respond that it is mostly the deployment of Service Packs and patches required to keep worms and viruses at bay. As IT infrastructure becomes more complex and businesses demand reduced downtime; coupled with the increasing anxiety around governance and…[ more ] 119 words, last edited in the evening of 7th Apr 2008 This article is from Service Transition - Change Management and has been viewed 1015 times. Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators | ||
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 | As businesses compete for market position and share, the requirement for IT to be flexible and adaptive regarding the services it offers is paramount. The availability of IT services is crucial to almost all businesses, in addition the businesses demand the IT department to consistently deliver changes effectively and efficiently…[ more ] 658 words, last edited in the afternoon of 9th Oct 2006 This article is from Service Transition - Change Management and has been viewed 2126 times. Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators | ||
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 | An IT partnership with 'the Business' is now found to be a fundamental requirement of most medium to large organizations today. The knowledge of IT has grown within the user / customer base to the extent that the 'mystic of IT' does not wash so well as it…[ more ] 1350 words, last edited in the evening of 1st Apr 2007 This article is from Service Transition - Change Management and has been viewed 1389 times. Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators | ||
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By Hank Marquis, www.itsmsolutions.com The IT Infrastructure Library (ITIL) refers to Service or Systems Outage Analysis (SOA) as a method to improve availability. Unfortunately, the ITIL does not indicate how one actually performs SOA! This article explains the benefits of SOA, and gives you a 7-step guide…[ more ] 602 words, last edited in the morning of 20th May 2008 This article is from Service Transition - Problem Management and has been viewed 1257 times. Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators | |||
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 | Transition planning and support defines the planning and coordination of resources in order to deliver the specification of the Service Design. Risks and issues are managed effectively through this process. There are a number of activities for Transition Planning, these include: Set…[ more ] 172 words, last edited in the afternoon of 10th May 2010 This article is from Service Transition - Transition Planning & Support and has been viewed 451 times. Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators | ||
