The world media are having a feeding frenzy after an IT software change at a major banking organization in the UK failed, disrupting many payments into and out of customers accounts, primarily locking their funds for several days.
Numerous stories were published regarding members of the public unable to purchase groceries, pay bills and in some cases complete on the purchase of real estate.
Bank staff located in the branches were requested to work Sunday in an attempt to assist its impacted customers, providing cash advances in some cases.
Five days after the event the media was still publishing stories. The bank is promising to pay any costs incurred, work with various agencies to ensure none of its customers are black listed and eventually some form of compensation may also be forth-coming.
The full cost of this 'disaster' has yet to be established, let alone the damage to the level of customer confidence and ultimately the credibility of the bank. Some members of staff will loose their jobs as shareholders seek some form of justice.
So when you are trying to convince members of staff and suppliers of the merits of ITIL Change Management and the inclusion of a post implementation 'verification plan' then this current day example may just help to focus the mind.