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Configuration Data (MIR)
Art 6 Expanding on the previous articles entitled "MIR the Key" where the Management Information Reporting was discussed , in this article we will discuss the service data and its importance as well as the Management Information (MI) reporting and its value where Configuration Management is concerned.  Truly central to…
4430 words, last edited in the morning of 17th Oct 2016
This article is from Service Transition - Change Management and has been viewed 256 times.
Tags: Configuration Data,Service and Management Information Reporting,MIR
Management Information Reporting (MIR)
In this second part of the article we will look at having reached the stage where we know that we are going to proceed with a service or change request (using the ITIL Change Management processes for Request For Change [RFC])
3506 words, last edited in the morning of 9th Dec 2014
This article is from Service Transition - Change Management and has been viewed 11103 times.
Tags: Management Information Reporting,MIR,Theory into Practice
ITIL Change Management banking crisis in the news
The world media are having a feeding frenzy after an IT software change at a major banking organization in the UK failed, disrupting many payments into and out of customers accounts, primarily locking their funds for several days.   Numerous stories were published regarding members of the public…
232 words, last edited in the evening of 2nd Jul 2012
This article is from Service Transition - Change Management and has been viewed 17038 times.
Tags: ITIL,ITIL Change Management,customer confidence,post implementation verification plan,IT software change,major bank
Business Information Requirements of ITIL Change Management
The success of any ITIL Change Management process is dependant upon the involvement or representation of the Business/Customer community.  Primarily IT underpins the Business and therefore the Business need to provide appropriate input and direction to IT and on an operational basis the Change process provides one interface…
837 words, last edited in the afternoon of 16th Nov 2010
This article is from Service Transition - Change Management and has been viewed 14026 times.
Tags: ITIL,Change Management,Business Information Requirements,requests for change,Change Schedule,Forward Schedule of Change,Change Status report
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ITIL Change Management - Management Information Reporting
ITIL Change Management    Following the article 'MIR - The Key' this article is a further step in the same direction to discuss the content and use of Management Information Reporting (MIR). It may be read as a stand alone article or as one of the series that…
3108 words, last edited in the morning of 11th Oct 2010
This article is from Service Transition - Change Management and has been viewed 22794 times.
Tags: ITIL,Change Management,Management Information Reporting,MIR
ITIL Change Management Process Roles and Responsibilities
The ITIL Change Management process is comprehensively described within the official publications, but within this article we attempt to provide a high level overview of the stages of the Change Management process, the various roles that need to be undertaken at each stage and also details of the…
155 words, last edited in the morning of 20th Sep 2010
This article is from Service Transition - Change Management and has been viewed 94636 times.
Tags: ITIL,Change Management Process,Roles and Responsibilities
KPIs for ITIL v3 Change Management
At ITILnews.com we are committed to providing value to the Service Management marketplace.  This article provides those of you responsible for Change Management with a suggested set of Key Performance Indicators (KPIs) that you can utilize.   % of outage due to changes (planned unavailability) …
784 words, last edited in the morning of 6th Sep 2010
This article is from Service Transition - Change Management and has been viewed 41261 times.
Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators
ITIL Change Management hange Request Evaluation Ch
Whilst viewing some blogs we spotted a great checklist to assist individuals and Change Advisory Boards (CABs) when evaluating Change Requests.   The blog was produced by 'Milt' and titled the seven R's of Change Management', but we at ITILnews believe there was one missing, which…
145 words, last edited in the morning of 3rd Aug 2010
This article is from Service Transition - Change Management and has been viewed 18863 times.
Tags: ITIL Change Management,Change Requests,Check List,Change Advisory Boards
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ITILnews editor comment: Following the publication of an article on ITILnews we are pleased that one of out readers has decided to expand the article by sharing his experiences of working with ITIL in practice. I hope you find the response from Colin Mayers, an ITIL Manager, Red…
2966 words, last edited in the afternoon of 25th Aug 2009
This article is from Service Transition - Change Management and has been viewed 14816 times.
Tags: ITIL Practitioner,ITIL Governance,global economic climate
ITIL Version 3 Service Operation
How many times have 'projects' just been 'thrown over the wall' into IT Support, or in ITIL Version 3 speak, Service Operation, without due care and attention?   The answer is 'lots'.   Most organizations follow or rather claim they follow, the Prince2 Project…
427 words, last edited in the afternoon of 29th Jun 2009
This article is from Service Transition - Change Management and has been viewed 10952 times.
Tags: Project Management,The Wall,Project Management methodology,Service Operation
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