![]](/nav/3dbar_grey_right_1.gif)
 |
| Article Thumbnail | Article Summary | ||
|---|---|---|---|
ITILnews editor comment: Following the publication of an article on ITILnews we are pleased that one of out readers has decided to expand the article by sharing his experiences of working with ITIL in practice. I hope you find the response from Colin Mayers, an ITIL Manager, Red…[ more ] 2842 words, last edited in the afternoon of 25th Aug 2009 This article is from Service Transition - Change Management and has been viewed 1029 times. Tags: ITIL Practitioner,ITIL Governance,global economic climate | |||
| Article Thumbnail | Article Summary | ||
|---|---|---|---|
 | How many times have 'projects' just been 'thrown over the wall' into IT Support, or in ITIL Version 3 speak, Service Operation, without due care and attention? The answer is 'lots'. Most organizations follow or rather claim they follow, the Prince2 Project…[ more ] 426 words, last edited in the afternoon of 29th Jun 2009 This article is from Service Transition - Change Management and has been viewed 1082 times. Tags: ITIL Practitioner,ITIL Governance,global economic climate | ||
| Article Thumbnail | Article Summary | ||
|---|---|---|---|
 | During the current global economic challenges, expenditure is probably the most important focus of any organization. The governance of the majority of economic expenditure within IT is performed primarily through the Change Management process. For clarity the definition of 'Governance' according to ITIL is: Ensuring…[ more ] 573 words, last edited in the evening of 27th Jan 2009 This article is from Service Transition - Change Management and has been viewed 1295 times. Tags: ITIL Practitioner,ITIL Governance,global economic climate | ||
| Article Thumbnail | Article Summary | ||
|---|---|---|---|
 | Ask many IT Managers what Patch Management is about and they'll respond that it is mostly the deployment of Service Packs and patches required to keep worms and viruses at bay. As IT infrastructure becomes more complex and businesses demand reduced downtime; coupled with the increasing anxiety around governance and…[ more ] 119 words, last edited in the evening of 7th Apr 2008 This article is from Service Transition - Change Management and has been viewed 890 times. Tags: ITIL Practitioner,ITIL Governance,global economic climate | ||
| Article Thumbnail | Article Summary | ||
|---|---|---|---|
 | As businesses compete for market position and share, the requirement for IT to be flexible and adaptive regarding the services it offers is paramount. The availability of IT services is crucial to almost all businesses, in addition the businesses demand the IT department to consistently deliver changes effectively and efficiently…[ more ] 658 words, last edited in the afternoon of 9th Oct 2006 This article is from Service Transition - Change Management and has been viewed 1891 times. Tags: ITIL Practitioner,ITIL Governance,global economic climate | ||
| Article Thumbnail | Article Summary | ||
|---|---|---|---|
 | An IT partnership with 'the Business' is now found to be a fundamental requirement of most medium to large organizations today. The knowledge of IT has grown within the user / customer base to the extent that the 'mystic of IT' does not wash so well as it…[ more ] 1350 words, last edited in the evening of 1st Apr 2007 This article is from Service Transition - Change Management and has been viewed 1234 times. Tags: ITIL Practitioner,ITIL Governance,global economic climate | ||
| Article Thumbnail | Article Summary | ||
|---|---|---|---|
By Hank Marquis, www.itsmsolutions.com The IT Infrastructure Library (ITIL) refers to Service or Systems Outage Analysis (SOA) as a method to improve availability. Unfortunately, the ITIL does not indicate how one actually performs SOA! This article explains the benefits of SOA, and gives you a 7-step guide…[ more ] 602 words, last edited in the morning of 20th May 2008 This article is from Service Transition - Problem Management and has been viewed 1097 times. Tags: ITIL Practitioner,ITIL Governance,global economic climate | |||
| Article Thumbnail | Article Summary | ||
|---|---|---|---|
 | Transition planning and support defines the planning and coordination of resources in order to deliver the specification of the Service Design. Risks and issues are managed effectively through this process. There are a number of activities for Transition Planning, these include: Set…[ more ] 172 words, last edited in the afternoon of 10th May 2010 This article is from Service Transition - Transition Planning & Support and has been viewed 323 times. Tags: ITIL Practitioner,ITIL Governance,global economic climate | ||
| Article Thumbnail | Article Summary | ||
|---|---|---|---|
 | Whilst writing the article on Service Management Reporting the subject of naming services and some of the potential pitfalls around it started to have a life of their own, so what follows are some of the things I have found and some thoughts on ways around the possible mistakes.…[ more ] 893 words, last edited in the morning of 20th Jul 2010 This article is from Service Transition - Service Asset & Configuration Management and has been viewed 218 times. Tags: ITIL Practitioner,ITIL Governance,global economic climate | ||
| Article Thumbnail | Article Summary | ||
|---|---|---|---|
 | Some believe that the fundamental discipline that underpins almost all the ITIL disciplines is Configuration Management and the Configuration Management DataBase (CMDB). The CMDB can comprise of a multitude of different types of Configuration Items (CIs), each containing various attributes. When deciding what level of attribute to record it is…[ more ] 140 words, last edited in the morning of 30th Jun 2008 This article is from Service Transition - Service Asset & Configuration Management and has been viewed 2900 times. Tags: ITIL Practitioner,ITIL Governance,global economic climate | ||
