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ITIL Change Management banking crisis in the news
The world media are having a feeding frenzy after an IT software change at a major banking organization in the UK failed, disrupting many payments into and out of customers accounts, primarily locking their funds for several days.   Numerous stories were published regarding members of the public…[ more ]
232 words, last edited in the evening of 2nd Jul 2012
This article is from Service Transition - Change Management and has been viewed 11873 times.
Tags: ITIL,ITIL Change Management,customer confidence,post implementation verification plan,IT software change,major bank
 

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Business Information Requirements of ITIL Change Management
The success of any ITIL Change Management process is dependant upon the involvement or representation of the Business/Customer community.  Primarily IT underpins the Business and therefore the Business need to provide appropriate input and direction to IT and on an operational basis the Change process provides one interface…[ more ]
829 words, last edited in the afternoon of 16th Nov 2010
This article is from Service Transition - Change Management and has been viewed 8949 times.
Tags: ITIL,Change Management,Business Information Requirements,requests for change,Change Schedule,Forward Schedule of Change,Change Status report
 

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ITIL Change Management - Management Information Reporting
ITIL Change Management    Following the article 'MIR - The Key' this article is a further step in the same direction to discuss the content and use of Management Information Reporting (MIR). It may be read as a stand alone article or as one of the series that…[ more ]
3060 words, last edited in the morning of 11th Oct 2010
This article is from Service Transition - Change Management and has been viewed 10275 times.
Tags: ITIL,Change Management,Management Information Reporting,MIR
 

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ITIL Change Management Process Roles and Responsibilities
The ITIL Change Management process is comprehensively described within the official publications, but within this article we attempt to provide a high level overview of the stages of the Change Management process, the various roles that need to be undertaken at each stage and also details of the…[ more ]
134 words, last edited in the morning of 20th Sep 2010
This article is from Service Transition - Change Management and has been viewed 48704 times.
Tags: ITIL,Change Management Process,Roles and Responsibilities
 

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KPIs for ITIL v3 Change Management
At ITILnews.com we are committed to providing value to the Service Management marketplace.  This article provides those of you responsible for Change Management with a suggested set of Key Performance Indicators (KPIs) that you can utilize.   % of outage due to changes (planned unavailability) …[ more ]
683 words, last edited in the morning of 6th Sep 2010
This article is from Service Transition - Change Management and has been viewed 24111 times.
Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators
 

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ITIL Change Management hange Request Evaluation Ch
Whilst viewing some blogs we spotted a great checklist to assist individuals and Change Advisory Boards (CABs) when evaluating Change Requests.   The blog was produced by 'Milt' and titled the seven R's of Change Management', but we at ITILnews believe there was one missing, which…[ more ]
145 words, last edited in the morning of 3rd Aug 2010
This article is from Service Transition - Change Management and has been viewed 12127 times.
Tags: ITIL Change Management,Change Requests,Check List,Change Advisory Boards
 

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ITILnews editor comment: Following the publication of an article on ITILnews we are pleased that one of out readers has decided to expand the article by sharing his experiences of working with ITIL in practice. I hope you find the response from Colin Mayers, an ITIL Manager, Red…[ more ]
2842 words, last edited in the afternoon of 25th Aug 2009
This article is from Service Transition - Change Management and has been viewed 6151 times.
Tags: ITIL Practitioner,ITIL Governance,global economic climate
 

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ITIL Version 3 Service Operation
How many times have 'projects' just been 'thrown over the wall' into IT Support, or in ITIL Version 3 speak, Service Operation, without due care and attention?   The answer is 'lots'.   Most organizations follow or rather claim they follow, the Prince2 Project…[ more ]
426 words, last edited in the afternoon of 29th Jun 2009
This article is from Service Transition - Change Management and has been viewed 7016 times.
Tags: Project Management,The Wall,Project Management methodology,Service Operation
 

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ITIL Governance during a challenging global econom
During the current global economic challenges, expenditure is probably the most important focus of any organization. The governance of the majority of economic expenditure within IT is performed primarily through the Change Management process. For clarity the definition of 'Governance' according to ITIL is:   Ensuring…[ more ]
573 words, last edited in the evening of 27th Jan 2009
This article is from Service Transition - Change Management and has been viewed 6704 times.
Tags: ITIL Governance, global economic climate, Roles and Responsibilities, ITIL Change Management process ,Requests For Change,Service Level Agreement
 

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Patch Management
Ask many IT Managers what Patch Management is about and they'll respond that it is mostly the deployment of Service Packs and patches required to keep worms and viruses at bay. As IT infrastructure becomes more complex and businesses demand reduced downtime; coupled with the increasing anxiety around governance and…[ more ]
119 words, last edited in the evening of 7th Apr 2008
This article is from Service Transition - Change Management and has been viewed 13016 times.
Tags: PATCH MANAGEMENT, CONFIGURATION AND RELEASE, Fox IT, deployment of Service, IT infrastructure, regulatory compliance, IT assets
 

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