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ITIL Configuration Management - Starting with Asset
The complimentary reports provided by goitil are based on the experiences of ITIL qualified service management professionals. They illustrate best practice and practical implementation of the ITIL framework in real life business situations and are offered complimentary to the ITIL theory to assist you in implementing it in…
1138 words, last edited in the afternoon of 13th Dec 2010
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 8379 times.
Tags: ITIL Configuration Management - Starting with Asset
ITIL Service Asset Configuration Management KPIs
At ITILnews.com we are committed to providing value to the Service Management marketplace.  This article provides those of you responsible for Service Asset and Configuration Management with a suggested set of Key Performance Indicators KPIs that you can utilise.   % of software licenses used
592 words, last edited in the afternoon of 17th Sep 2010
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 18947 times.
Tags: ITIL,Service Asset,Configuration Management,KPIs
ITIL v3 - What is in  name ?
Whilst writing the article on Service Management Reporting the subject of naming services and some of the potential pitfalls around it started to have a life of their own, so what follows are some of the things I have found and some thoughts on ways around the possible mistakes.…
893 words, last edited in the morning of 20th Jul 2010
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 6708 times.
Tags: ITIL v3,ITIL,service management,service management reporting,Unique Identifier
ITIL Configuration Management - Configuration
Some believe that the fundamental discipline that underpins almost all the ITIL disciplines is Configuration Management and the Configuration Management DataBase (CMDB). The CMDB can comprise of a multitude of different types of Configuration Items (CIs), each containing various attributes. When deciding what level of attribute to record it is…
161 words, last edited in the morning of 30th Jun 2008
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 34242 times.
Tags: ITIL Configuration Management,Configuration Item Attributes,ITIL disciplines,Configuration Management,Configuration Management DataBase,CMDB,Configuration Items
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ITIL Configuration Management and Home-Workers
Cost pressures combined with the commercial real estate prices and the off-shoring of specific job functions has contributed to the increase in the number of premises available for lease or purchase in most city centres and highways.   What has changed?   The Fortune 500 in…
656 words, last edited in the morning of 26th Mar 2007
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 4821 times.
Tags: ITIL,Configuration Management,Home-Workers,Configuration Management,Data Base,CMDB,configuration item,requests for change,ITIL disciplines
Service Support Configuration Management
Without its IT infrastructure a modern organisation will find if difficult if not impossible to conduct its day-to-day business operations. This IT infrastructure consists not only of servers, networks, PCs and software but also related documentation. It is vital that this information is easily available and kept up-to-date as it…
2080 words, last edited in the morning of 13th Oct 2006
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 14695 times.
Tags: ITIL Configuration Management, IT infrastructure, IT Service Management, infrastructure components, recognised accountancy process, Asset Management
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