Some believe that the fundamental discipline that underpins almost all the ITIL disciplines is Configuration Management and the Configuration Management DataBase (CMDB). The CMDB can comprise of a multitude of different types of Configuration Items (CIs), each containing various attributes. When deciding what level of attribute to record it is important to remember the frequency the data will be used, by whom and what value can be placed on it together with the cost and effort involved in maintaining it.
The diagram below has been produced to assist with identifying the type and level of data an organization may consider useful. Click on the image to viewa full size version in a new window (30kb PDF).
If you think of additions then please let us know.
