ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL supports Mobile Telecoms Outsourcing deal

March 2011 - UK Telecommunications sector: The 2010 merger of 'Orange' and 'T-Mobile' that resulted in the companies being re-branded as 'Everything, Everywhere' is outsourcing its IT to 'T-Systems' in a seven year contract that has been speculated to be worth an estimated £700m. The…

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82 words, last edited in the afternoon of 25th Mar 2011

This article is from ITIL News - Previously and has been viewed 10190 times.

Tags: ITIL,Mobile Telecoms,Outsourcing deal,ITIL support processes

ITIL and Cloud Computing

by Sumit Kumar Jha Abstract Cloud Computing is the buzzword in IT industry today. Whether it be a service provider or a customer organization, everyone is looking forward to embrace cloud computing and benefit from it. But a common concern…

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2510 words, last edited in the morning of 24th Mar 2011

This article is from ITIL News - Previously and has been viewed 54649 times.

Tags: ITIL,Cloud Computing,Sumit Kumar Jha,ITSM tools,ITIL framework

ITIL Software Provider Acquired

14th March 2011 - PS'Soft Inc. a provider of ITIL verified IT Asset and Service Management software has been acquired by Allen Systems Group (ASG) for an undisclosed amount. The acquisition further solidifies ASG's product strategy, designed to automate data center operations and strengthen customers'…

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107 words, last edited in the afternoon of 16th Mar 2011

This article is from Press Releases - ITIL and has been viewed 11483 times.

Tags: ITIL Software Provider,PS Soft Inc,IT Asset and Service Management,Allen Systems Group

ITIL Master Qualification Update

Initially the ITIL Master Qualification was promised for release at the beginning of 2010, the development of the qualification has proved more difficult and illusive than first thought. This month, March 2011, the world of ITIL Service Management awaits further news on the ITIL Master…

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152 words, last edited in the morning of 11th Mar 2011

This article is from ITIL Version 3 - Qualifications and has been viewed 12577 times.

Tags: ITIL Master Qualification,operational pilot phase,ITIL Service Management,Project Management,Continual Service Improvement

Updated ITIL v3 Qualification diagrams March 2011

The recent announcements regarding the withdrawal of various ITIL v2 examinations has led the team at ITILnews to simplify and update the ITIL v3 Qualification diagram issued by APMG. We have split the ITIL Qualification Scheme diagram into two parts, which hopefully provides some clarity. In addition we have not…

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489 words, last edited in the morning of 11th Mar 2011

This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 23597 times.

Tags: ITIL v3 Qualification,ITIL v2 examinations,updated diagrams

Newsletter March 2011 CTA

NB: This article has been archived, indicating it is either out of date or no longer relevant

If you would like to advertise in, or contribute to, the ITILnews.com e-shot going out in March 2011, please contact us as son as possible.

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26 words, last edited in the afternoon of 10th Mar 2011

This article is from Archive - Archived Articles and has been viewed 7746 times.

Tags: ITIL Newsletter,March 2011

ITIL Education Warning

As the last of the ITIL version 2 Managers courses commence around the globe, ITILnews are being asked will the qualifications still be recognized by the industry going forward? The simple answer is YES. ITIL version 3 is founded upon ITIL version 2, simply expanded…

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200 words, last edited in the afternoon of 14th Feb 2011

This article is from ITIL Version 3 - Qualifications and has been viewed 13105 times.

Tags: ITIL version 3,ITIL version 2 Managers qualifications,ITIL version 2

Axios Systems Positioned in the 2010 IT Service Desk Magic Quadrant

HERNDON, VA--(Marketwire - December 22, 2010) - Axios Systems, the world's largest independent provider of IT Service Management solutions, has been positioned in the 2010 "Magic Quadrant for the IT Service Desk" report published by global industry analyst firm Gartner, Inc. The Magic Quadrant Report focuses on…

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831 words, last edited in the morning of 4th Feb 2011

This article is from Management Tools - Advice and Guidance and has been viewed 12743 times.

Tags: Axios Systems,IT Service Desk,Magic Quadrant

Building an ITIL-based Service Management Department

Author: Malcom Fry Publisher: TSO (The Stationery Office) ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to…

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325 words, last edited in the morning of 31th Jan 2011

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12399 times.

Tags: Building an ITIL-based Service Management Department,PDF download

ITIL v3 Complementary Certification � Service Catalogue APMG

The Service Catalogue qualification is provided by APMG-International. The qualification covers how a Service Catalogue could benefit the business, and specifically looks at ways to control demand, publish and track service pricing and cost and automate service request management and fulfilment. It is aimed at individuals who are…

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157 words, last edited in the evening of 19th Jan 2011

This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 15471 times.

Tags: ITIL v3,Complementary Certificatio,Service Catalogue,APMG

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