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Pass rate for ITIL Foundation Examination
From January to November 2011 a global total of 224,614 people undertook the ITIL Foundation Examination.   The average percentage who passed was 88%, which equates to roughly 197,660 successful candidates passed the ITIL Foundation Examination.   If you are considering taking the ITIL Foundation Examination…
64 words, last edited in the afternoon of 14th Mar 2012
This article is from Qualifications - Qualifications Overview and has been viewed 11988 times.
Tags: ITIL,ITIL Foundation Examination,ITIL Foundation Handbook,pass rate
ITIL Change Advisory Board - Is it killing your Business?
ITIL Change Management clearly states that all Requests for Change (RFCs) must be approved and authorized in advance of implementation. The speed and effectiveness of the approval and authorization element of the Change Management process can provide the difference between the organization being responsive to market forces, competitive…
657 words, last edited in the afternoon of 7th Mar 2012
This article is from ITIL News - Previously and has been viewed 58337 times.
Tags: ITIL,Change Advisory Board,
OMNITRACKER IT platform
OMNITRACKER is more than just a premium IT Service Management tool, it is an extremely flexible, high performance IT platform that currently supports 12 different out-of-the-box and integrated applications, including IT Service Management, Project Management, Requirement Management and Contract Management. All applications can be easily modified and even better, clients…
1039 words, last edited in the morning of 21th Feb 2012
This article is from Press Releases - ITIL and has been viewed 18592 times.
Tags: OMNITRACKER,IT platform,multiple certified applications,IT Service Management tool
ITIL Foundation Handbook 2012
A must have for anyone studying for the ITIL Foundation Examination, the ITIL Foundation Handbook.   Following on from the release of the revised ITIL 2011 core publications, the ITIL Foundation Handbook has now been updated. The updates are aligned with the new ITIL 2011 syllabus…
153 words, last edited in the morning of 20th Feb 2012
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 18749 times.
Tags: ITIL 2011 Publication,Foundation Handbook,ITIL 2011 core publications
ITIL Study Findings - Management Software Vendors
An ITSM study undertaken in April and May 2011 by Forrester and the itSMF USA chapter focused not only on ITIL but also covered management software vendors. Below are some of the findings published by Glenn O'Donnell the author.   Some of the findings came as…
384 words, last edited in the morning of 17th Oct 2011
This article is from ITIL News - Surveys and has been viewed 12389 times.
Tags: ITIL,Study Findings,Management Software Vendors
ITIL Recognized to Reduce Costs by Gartner
Gartner's vice president Jay Pultz states that IT Infrastructure and Operations (I & O) represents 60 per cent of total IT spending worldwide. Pultz goes onto state that I & O cost savings of 10 per cent in twelve months and up to 25 per cent in three…
257 words, last edited in the morning of 7th Oct 2011
This article is from ITIL News - Previously and has been viewed 22321 times.
Tags: ITIL,Reduce Costs,implementation of ITIL,best practice,streamlining IT Operations
Cost of implementing ITIL
Recently ITILnews has been contacted by one of our visitors asking if we could provide any guidance around the costs involved in implementing ITIL into an organization. Due to the variables associated with an organization including, size, location and budget, it is impossible to specify specific costing's. …
1537 words, last edited in the morning of 4th Oct 2011
This article is from What is ITIL? - Business Strategy and has been viewed 19264 times.
Tags: ITIL,cost of implementation
ITIL Benefits Study by Forrester Research
A study undertaken in April and May 2011 by Forrester and the itSMF found ITIL has a positive impact on organizational productivity, service quality, IT department's reputation with the Business and operational costs.   Primarily focused in the USA, data was collected from four…
426 words, last edited in the afternoon of 29th Sep 2011
This article is from ITIL News - Surveys and has been viewed 15193 times.
Tags: ITIL Benefits Study,ITIL certification,Glenn O'Donnell,Organizational productivity,Service quality,Operational costs
Audit findings for ITIL at Internal Revenue Service (IRS)
ITIL and Internal Revenue Service (IRS)Â -ÂAudit findings   USA: The Treasury Inspector General for Tax Administration (TIGTA) has recently published its audit findings regarding ITIL Event Management, Incident Management, and Problem Management initiatives at Service Operations Command Center Branch (SOCCB).   SOCCB…
375 words, last edited in the afternoon of 6th Sep 2011
This article is from ITIL News - Previously and has been viewed 14623 times.
Tags: ITIL,Internal Revenue Service,IRS,The Treasury Inspector General for Tax Administration,TIGTA,ITIL Event Management, ITIL Incident Management, ITIL Problem Management
ITIL 2011 (ITIL v4) free download
As we await details of a free download providing a summary of the updates we have pulled together the following information highlighting some of the high level updates...   ITIL Service Strategy   The concepts have been clarified, without changing the overall message. The…
461 words, last edited in the afternoon of 2nd Aug 2011
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 25770 times.
Tags: ITIL,free download,ITIL Service Strategy,ITIL Service Design,ITIL Service Transition,ITIL Service Operation,ITIL Continual Service Improvement,ITIL CSI
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