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Navvia ITSM Products and Services
ATLANTA, October 29, 2012 - Consulting-Portal, a leading IT Service Management (ITSM) software and services firm, is announcing our rebranding to Navvia.   Navvia reflects the evolution of our company and combines Consulting-Portal's proven ITSM services with ITOptimizer, a SaaS BPM (Business Process Management) product, now…
372 words, last edited in the morning of 3rd Dec 2012
This article is from Press Releases - ITIL and has been viewed 7209 times.
Tags: Navvia,Consulting-Portal,ITSM Products and Services
ITIL adopted by BankservAfrica, South Africa
November 2012: BankservAfrica, an automated clearing house is using ITIL best practices to improve and lower the cost of services to clients, and provide a framework that will enable the organisation to identify and implement continual operational improvements. Marvel's MSM Expert, an integrated ITIL-based solution has been chosen to assist…
136 words, last edited in the morning of 9th Nov 2012
This article is from ITIL News - Previously and has been viewed 7687 times.
Tags: ITIL adoption,BankservAfrica, South Africa
iET Solutions
The attached case study from iET Solutions discusses how SBB, Switzerland's largest travel and transport company, is benefiting from implementing ITSM, including improved management of multiple outsourced service providers. Download PDF: Swiss Railway SBB iET ITSM the missing link between IT service providers and SBB Informatik (420kb PDF) …
55 words, last edited in the afternoon of 1st Oct 2012
This article is from ITIL News - Previously and has been viewed 8092 times.
Tags: Swiss Railway,iET,ITSM,missing link,IT service providers,Informatik
SMART Suite ITIL Help Desk
Civil Service Employees Pension Fund (CSEPF) IT Management needed improvement in following IT Service Management Areas : Need to enhance employee service response time for its IT Help Desk. Improve accountability and visibility of IT Service and Support. Improve Quality of…
173 words, last edited in the evening of 2nd Jul 2012
This article is from Press Releases - ITIL and has been viewed 7557 times.
Tags: SMART Suite,ITIL Help Desk,Government & Public Sector
ITIL Change Management banking crisis in the news
The world media are having a feeding frenzy after an IT software change at a major banking organization in the UK failed, disrupting many payments into and out of customers accounts, primarily locking their funds for several days.   Numerous stories were published regarding members of the public…
232 words, last edited in the evening of 2nd Jul 2012
This article is from Service Transition - Change Management and has been viewed 20533 times.
Tags: ITIL,ITIL Change Management,customer confidence,post implementation verification plan,IT software change,major bank
Deploy & Improve methodology
17 April 2012 - ICCM Solutions is set to launch its Deploy & Improve methodology at the 2012 Service Desk & IT Support Show, to maximise the business value realised by customers when replacing legacy service management systems.   The Deploy & Improve methodology has been developed to…
421 words, last edited in the afternoon of 18th Apr 2012
This article is from Press Releases - ITIL and has been viewed 8668 times.
Tags: ICCM,methodology for deployment,continuous service improvement,Deploy & Improve methodology,Service Desk & IT Support Show,2012
ITIL in US Military
The US Army's move of 1.4 million users to the cloud for email is assisting to fix long-standing process problems across the department. Mike Krieger, the Army's deputy chief information officer, stated the service and its partner, the Defense Information Systems Agency (DISA), which is hosting the email…
152 words, last edited in the afternoon of 28th Mar 2012
This article is from ITIL News - Previously and has been viewed 9880 times.
Tags: US Army,ITIL best practice,Defense Information Systems Agency,Emerging Technology Symposium
Pass rate for ITIL Foundation Examination
From January to November 2011 a global total of 224,614 people undertook the ITIL Foundation Examination.   The average percentage who passed was 88%, which equates to roughly 197,660 successful candidates passed the ITIL Foundation Examination.   If you are considering taking the ITIL Foundation Examination…
64 words, last edited in the afternoon of 14th Mar 2012
This article is from Qualifications - Qualifications Overview and has been viewed 9033 times.
Tags: ITIL,ITIL Foundation Examination,ITIL Foundation Handbook,pass rate
ITIL Change Advisory Board - Is it killing your Business?
ITIL Change Management clearly states that all Requests for Change (RFCs) must be approved and authorized in advance of implementation. The speed and effectiveness of the approval and authorization element of the Change Management process can provide the difference between the organization being responsive to market forces, competitive…
657 words, last edited in the afternoon of 7th Mar 2012
This article is from ITIL News - Previously and has been viewed 45357 times.
Tags: ITIL,Change Advisory Board,
OMNITRACKER IT platform
OMNITRACKER is more than just a premium IT Service Management tool, it is an extremely flexible, high performance IT platform that currently supports 12 different out-of-the-box and integrated applications, including IT Service Management, Project Management, Requirement Management and Contract Management. All applications can be easily modified and even better, clients…
1039 words, last edited in the morning of 21th Feb 2012
This article is from Press Releases - ITIL and has been viewed 11938 times.
Tags: OMNITRACKER,IT platform,multiple certified applications,IT Service Management tool
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