The following points have been extracted from an article entitled 'Selecting an ITIL Service Management Toolset'. 1. Select a toolset that fits your organization not the other way round. Processes come first not the tool. Be clear on what you want the toolset to do…
449 words, last edited in the morning of 3rd Jun 2008
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Tags: IT Service Management,Toolset checklist,Management Information,multi-nationsl,ITIL process owners,user groups