ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITpreneurs ITIL Expert Program � Achieve ITIL Expert, Effectively and Efficiently!

New York, NY - The ITIL Expert Level is one of the most desired qualifications for IT professionals. Recent research has revealed that the ITIL Expert enhances job performance, leads to better IT Service Management implementations and is a key enabler to achieving career ambitions for IT professionals. …

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465 words, last edited in the afternoon of 22th Jun 2010

This article is from Events and Webinars - Past Events and has been viewed 9587 times.

Tags: ITpreneurs,ITIL Expert Program,ITIL Expert,ITIL v3 Experts

www.ITILnews.com - Simple, free, practical ITIL knowledge and news

Like a scene from Indiana Jones the walls are closing in and you are desperately trying to find a solution or a way out. The global economy seems to be closing down, providing similar pressures, pushing, driving and dragging individuals, organizations and multi-nationals to deliver more for less.…

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443 words, last edited in the morning of 11th Jun 2010

This article is from Press Releases - ITIL and has been viewed 13064 times.

Tags: www.ITILnews.com,ITIL knowledge,ITIL case studies,ITIL whitepapers,ITIL course syllabus,ITIL exam results,free ITIL downloads,ITIL job vacancies

ITIL v3 Continual Service Improvement in Practice

The motivation to write this article came from reading 'How many light bulbs does it take to change the world?' - by Charles Fishman, published in the September 2006 edition of Fast Company. The current hot topic is global warming and the need for everyone to actively reduce…

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894 words, last edited in the morning of 30th May 2010

This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 12936 times.

Tags: the end of the Personal Computer,Personal Computer,Continual Service Improvement,in Practice,ultra thin client,UTC,Information Technology Infrastructure Library,ITIL,How many light bulbs does it take to change the world,Charles Fishman

The Lost World Of Problem Management

As a colleague and I once agreed: "They just don't get it do they?" What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals. May…

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194 words, last edited in the morning of 24th May 2010

This article is from Free Downloads - ITIL PDF and has been viewed 13135 times.

Tags: The Lost World Of Problem Management,Karen Ferris,Problem Management,ITIL,IT Service Management,Incident and Problem Management,ITIL Problem Management

ITIL A Project Manager's Perspective

If you are a Project Manager working in an IT environment, you may have heard the acronym ITIL® (IT Infrastructure Library, a set of books similar in nature to PMI's PMBOK Guide) or ITSM (IT Service Management - the concept of IT as a "service" to the business).…

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1061 words, last edited in the afternoon of 20th May 2010

This article is from ITIL News - Previously and has been viewed 15220 times.

Tags: ITIL,Project Managers Perspective,IT Infrastructure Library,IT Service Management

PROLIN ITSM as a Service Launches Smart Client 7 for HP Service Desk

PROLIN Provides Frictionless Path to the Future of ITSM Woodside, California - April 27, 2010 - PROLIN, a pioneer in Service Desk software for IT Service Management (ITSM) and innovator in SaaS-based ITSM product development, today announced the company's re-formation and the commercial release of…

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510 words, last edited in the afternoon of 20th May 2010

This article is from Press Releases - ITIL and has been viewed 14646 times.

Tags: PROLIN,ITSM as a Service,Smart Client 7,HP Service Desk,Service Desk software,IT Service Management,ITSM,Saas

A great time to be in or invest in ITIL?

I believe that most would rightly accuse me of understatement for saying that both the commercial and government IT worlds are not comfortable places to be at the moment, whether permanently employed or contractor although things are looking better than they did twelve months ago, overall the short…

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707 words, last edited in the afternoon of 14th May 2010

This article is from What is ITIL? - Business Strategy and has been viewed 14409 times.

Tags: invest in ITIL,ITIL implementations,government IT,service management,service desk team,economies of scale,Best Practise,ITIL disciplines,Colin Mayers,Mayers Consulting,ITIL Managers Certificate,ISO20000 Internal Auditor,Consultant Certificate,Prince 2 Practitioner

ITIL V3 Technical Service Catalogue � Multi-Suppliers

Imagine having an environment where several third party suppliers are involved in delivering your end-to-end services to your customer community, irrespective whether they are internal or external customers. All is great until it fails or goes wrong. If you like 'bun-fights' you may need to…

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321 words, last edited in the afternoon of 14th May 2010

This article is from Service Design - Service Catalogue Management and has been viewed 25078 times.

Tags: ITIL V3,Technical Service Catalogue,Multi-Suppliers,Configuration Items

ICCM is Named 'Cool Vendor' by Leading Industry Analysts

Vendors selected as a 'Cool Vendor' for 2010 report are innovative, impactful and intriguing London, Baltimore, Cincinnati, April 13th, 2010 - ICCM Solutions, a globally recognized IT Service Management software company has been named in the 2010 Gartner 'Cool Vendor in BPM' report (1). Gartner,…

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823 words, last edited in the evening of 4th May 2010

This article is from Press Releases - ITIL and has been viewed 13724 times.

Tags: ICCM,ICCM Solutions,IT Service Management ,Cool Vendor,Industry Analysts

ITIL V3 - Service Level and Supplier Management

Service Level and Supplier Management work together to deliver the various services to the Customer or Business community. Outlined below are the various responsibilities of each area which, together permit the service to be delivered as defined in the associated Service Level Agreement and Service Catalogue. The…

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697 words, last edited in the morning of 26th Apr 2010

This article is from Service Design - Supplier Management and has been viewed 33231 times.

Tags: ITIL V3,Service Level and Supplier Management,Service Level Agreement,Service Catalogue,Supplier Manager,Service Level Manager,Service Level and Supplier Manager

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