ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL Version 3 Exam Languages

The ITIL v3 certification scheme operates at four levels: ITIL v3 Foundation in IT Service Management ITIL v3 Intermediate Level - Service Lifecycle and Service Capability Streams ITIL v3 Expert Certificate ITIL v3 Master Qualification The following information has…

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1190 words, last edited in the afternoon of 7th Jul 2010

This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 14273 times.

Tags: ITIL v3,Certification Scheme,Exam Languages,ITIL v3 Foundation,IT Service Management,Intermediate Level,Service Lifecycle,Service Capability Streams,Expert Certificate,Master Qualification

The Current State of ITIL Adoption and Implementation

The Information Technology Infrastructure Library (ITIL) is a best practice framework that is publicly available for use by the IT industry. While ITIL has been in existence for over twenty years, the global adoption of ITIL has increased significantly under ITIL V2 in the last five years, and…

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792 words, last edited in the morning of 1st Jul 2010

This article is from Press Releases - ITIL and has been viewed 24606 times.

Tags: adoption of ITIL,ITIL Implementation,ITIL,ITIL v2,ITIL v3,Robert Ryan,Information Technology Infrastructure Library

ITpreneurs ITIL Expert Program � Achieve ITIL Expert, Effectively and Efficiently!

New York, NY - The ITIL Expert Level is one of the most desired qualifications for IT professionals. Recent research has revealed that the ITIL Expert enhances job performance, leads to better IT Service Management implementations and is a key enabler to achieving career ambitions for IT professionals. …

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465 words, last edited in the afternoon of 22th Jun 2010

This article is from Events and Webinars - Past Events and has been viewed 10770 times.

Tags: ITpreneurs,ITIL Expert Program,ITIL Expert,ITIL v3 Experts

www.ITILnews.com - Simple, free, practical ITIL knowledge and news

Like a scene from Indiana Jones the walls are closing in and you are desperately trying to find a solution or a way out. The global economy seems to be closing down, providing similar pressures, pushing, driving and dragging individuals, organizations and multi-nationals to deliver more for less.…

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443 words, last edited in the morning of 11th Jun 2010

This article is from Press Releases - ITIL and has been viewed 14212 times.

Tags: www.ITILnews.com,ITIL knowledge,ITIL case studies,ITIL whitepapers,ITIL course syllabus,ITIL exam results,free ITIL downloads,ITIL job vacancies

ITIL v3 Continual Service Improvement in Practice

The motivation to write this article came from reading 'How many light bulbs does it take to change the world?' - by Charles Fishman, published in the September 2006 edition of Fast Company. The current hot topic is global warming and the need for everyone to actively reduce…

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894 words, last edited in the morning of 30th May 2010

This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 14039 times.

Tags: the end of the Personal Computer,Personal Computer,Continual Service Improvement,in Practice,ultra thin client,UTC,Information Technology Infrastructure Library,ITIL,How many light bulbs does it take to change the world,Charles Fishman

The Lost World Of Problem Management

As a colleague and I once agreed: "They just don't get it do they?" What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals. May…

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194 words, last edited in the morning of 24th May 2010

This article is from Free Downloads - ITIL PDF and has been viewed 14444 times.

Tags: The Lost World Of Problem Management,Karen Ferris,Problem Management,ITIL,IT Service Management,Incident and Problem Management,ITIL Problem Management

ITIL A Project Manager's Perspective

If you are a Project Manager working in an IT environment, you may have heard the acronym ITIL® (IT Infrastructure Library, a set of books similar in nature to PMI's PMBOK Guide) or ITSM (IT Service Management - the concept of IT as a "service" to the business).…

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1061 words, last edited in the afternoon of 20th May 2010

This article is from ITIL News - Previously and has been viewed 16778 times.

Tags: ITIL,Project Managers Perspective,IT Infrastructure Library,IT Service Management

PROLIN ITSM as a Service Launches Smart Client 7 for HP Service Desk

PROLIN Provides Frictionless Path to the Future of ITSM Woodside, California - April 27, 2010 - PROLIN, a pioneer in Service Desk software for IT Service Management (ITSM) and innovator in SaaS-based ITSM product development, today announced the company's re-formation and the commercial release of…

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510 words, last edited in the afternoon of 20th May 2010

This article is from Press Releases - ITIL and has been viewed 15986 times.

Tags: PROLIN,ITSM as a Service,Smart Client 7,HP Service Desk,Service Desk software,IT Service Management,ITSM,Saas

A great time to be in or invest in ITIL?

I believe that most would rightly accuse me of understatement for saying that both the commercial and government IT worlds are not comfortable places to be at the moment, whether permanently employed or contractor although things are looking better than they did twelve months ago, overall the short…

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707 words, last edited in the afternoon of 14th May 2010

This article is from What is ITIL? - Business Strategy and has been viewed 16306 times.

Tags: invest in ITIL,ITIL implementations,government IT,service management,service desk team,economies of scale,Best Practise,ITIL disciplines,Colin Mayers,Mayers Consulting,ITIL Managers Certificate,ISO20000 Internal Auditor,Consultant Certificate,Prince 2 Practitioner

ITIL V3 Technical Service Catalogue � Multi-Suppliers

Imagine having an environment where several third party suppliers are involved in delivering your end-to-end services to your customer community, irrespective whether they are internal or external customers. All is great until it fails or goes wrong. If you like 'bun-fights' you may need to…

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321 words, last edited in the afternoon of 14th May 2010

This article is from Service Design - Service Catalogue Management and has been viewed 26352 times.

Tags: ITIL V3,Technical Service Catalogue,Multi-Suppliers,Configuration Items

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