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Energy Saving
The motivation to write this article came from reading 'How many light bulbs does it take to change the world?' - by Charles Fishman, published in the September 2006 edition of Fast Company.   The current hot topic is global warming and the need for everyone to actively reduce…
894 words, last edited in the morning of 30th May 2010
This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 10222 times.
Tags: the end of the Personal Computer,Personal Computer,Continual Service Improvement,in Practice,ultra thin client,UTC,Information Technology Infrastructure Library,ITIL,How many light bulbs does it take to change the world,Charles Fishman
MACANTA business and service management consulting
As a colleague and I once agreed: "They just don't get it do they?"   What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals.   May…
194 words, last edited in the morning of 24th May 2010
This article is from Free Downloads - ITIL PDF and has been viewed 10264 times.
Tags: The Lost World Of Problem Management,Karen Ferris,Problem Management,ITIL,IT Service Management,Incident and Problem Management,ITIL Problem Management
Erika Flora
If you are a Project Manager working in an IT environment, you may have heard the acronym ITIL® (IT Infrastructure Library, a set of books similar in nature to PMI's PMBOK Guide) or ITSM (IT Service Management - the concept of IT as a "service" to the business).…
1061 words, last edited in the afternoon of 20th May 2010
This article is from ITIL News - Previously and has been viewed 11691 times.
Tags: ITIL,Project Managers Perspective,IT Infrastructure Library,IT Service Management
PROLIN IT Service Management ITSM as a Service
PROLIN Provides Frictionless Path to the Future of ITSM   Woodside, California - April 27, 2010 - PROLIN, a pioneer in Service Desk software for IT Service Management (ITSM) and innovator in SaaS-based ITSM product development, today announced the company's re-formation and the commercial release of…
510 words, last edited in the afternoon of 20th May 2010
This article is from Press Releases - ITIL and has been viewed 10090 times.
Tags: PROLIN,ITSM as a Service,Smart Client 7,HP Service Desk,Service Desk software,IT Service Management,ITSM,Saas
Investing in ITIL
I believe that most would rightly accuse me of understatement for saying that both the commercial and government IT worlds are not comfortable places to be at the moment, whether permanently employed or contractor although things are looking better than they did twelve months ago, overall the short…
707 words, last edited in the afternoon of 14th May 2010
This article is from What is ITIL? - Business Strategy and has been viewed 11482 times.
Tags: invest in ITIL,ITIL implementations,government IT,service management,service desk team,economies of scale,Best Practise,ITIL disciplines,Colin Mayers,Mayers Consulting,ITIL Managers Certificate,ISO20000 Internal Auditor,Consultant Certificate,Prince 2 Practitioner
ITIL Version 3 Technical Service Catalogue
Imagine having an environment where several third party suppliers are involved in delivering your end-to-end services to your customer community, irrespective whether they are internal or external customers.   All is great until it fails or goes wrong. If you like 'bun-fights' you may need to…
321 words, last edited in the afternoon of 14th May 2010
This article is from Service Design - Service Catalogue Management and has been viewed 21035 times.
Tags: ITIL V3,Technical Service Catalogue,Multi-Suppliers,Configuration Items
ICCM
Vendors selected as a 'Cool Vendor' for 2010 report are innovative, impactful and intriguing   London, Baltimore, Cincinnati, April 13th, 2010 - ICCM Solutions, a globally recognized IT Service Management software company has been named in the 2010 Gartner 'Cool Vendor in BPM' report (1). Gartner,…
823 words, last edited in the evening of 4th May 2010
This article is from Press Releases - ITIL and has been viewed 9450 times.
Tags: ICCM,ICCM Solutions,IT Service Management ,Cool Vendor,Industry Analysts
Service Level and Supplier Manager Relationship
Service Level and Supplier Management work together to deliver the various services to the Customer or Business community. Outlined below are the various responsibilities of each area which, together permit the service to be delivered as defined in the associated Service Level Agreement and Service Catalogue.   The…
697 words, last edited in the morning of 26th Apr 2010
This article is from Service Design - Supplier Management and has been viewed 27438 times.
Tags: ITIL V3,Service Level and Supplier Management,Service Level Agreement,Service Catalogue,Supplier Manager,Service Level Manager,Service Level and Supplier Manager
ITIL Lite: A Road Map to Full or Partial ITIL Impl
Author:Malcolm Fry Publisher:TSO (The Stationery Office) 'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL v3 by selecting and implementing key ITIL V3 components. For many reasons not every organisation cannot adopt the whole of ITIL…
166 words, last edited in the morning of 19th Apr 2010
This article is from Publications - Overview and has been viewed 13352 times.
Tags: ITIL Lite,Road Map,Full or Partial,ITIL Implementation,improve key processes,ITIL V3
ITIL V3 Service Portfolio and Lifecycle
Within the ITIL Service Design book you will find the Service Portfolio. The ITIL Service Portfolio contains the status of all services that IS currently offers, have offered in the past and also those that maybe simply 'pipe dreams', 'nice to have' or ideas for the future. The Portfolio is…
465 words, last edited in the afternoon of 16th Apr 2010
This article is from Service Strategy - Service Portfolio Management and has been viewed 51966 times.
Tags: ITIL V3,Service Portfolio and Lifecycle,ITIL Service Design,Service Portfolio
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