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ITIL in Practice from ITILnews.com
MACANTA business and service management consulting
As a colleague and I once agreed: "They just don't get it do they?"
 
What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals.
 
May I say, that this also includes some so-called "experts" in the IT Service Management field!
 
The confusion over the difference between Incident and Problem Management is pervading the IT industry. The more organisations that I encounter who declare that they are implementing or doing ITIL Problem Management are simply not doing it!
 
To read the entire article, please donwload the PDF by clicking the link below;
 
 
For more information, please visit www.macanta.com.au.
 
Macanta Business and Service Management Consultancy
"Transforming your business with you in control"
 
 
 

1 VISITOR COMMENT

2015-02-25 by "r.whittle"

Very pertinent article. Helpful in clarifying the distinctions between Incident and Problem Management.

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Tags; The Lost World Of Problem Management,Karen Ferris,Problem Management,ITIL,IT Service Management,Incident and Problem Management,ITIL Problem Management
 
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