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ITIL in Practice from
MACANTA business and service management consulting
As a colleague and I once agreed: "They just don't get it do they?"
What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals.
May I say, that this also includes some so-called "experts" in the IT Service Management field!
The confusion over the difference between Incident and Problem Management is pervading the IT industry. The more organisations that I encounter who declare that they are implementing or doing ITIL Problem Management are simply not doing it!
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2015-02-25 by "r.whittle"

Very pertinent article. Helpful in clarifying the distinctions between Incident and Problem Management.

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Tags; The Lost World Of Problem Management,Karen Ferris,Problem Management,ITIL,IT Service Management,Incident and Problem Management,ITIL Problem Management
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