How do you transform your data center from its current stove-pipe approach to the technology and process of the much heralded next generation data center?   When I sift through the list of great and visionary qualities that many believe will define the data center of the future, I…

The Office of Government Commerce (OGC) strongly recommend that software tool vendors speak to aLicensed Software Assessor before embarking on an assessment to ensure the mandatory assessment criteria are understood and can be met.   The OGC announcement continues:   Following the publication of…

The Office of Government Commerce (OGC) announced in late 2009, that the ITIL v3 Masters Qualification was in 'pilot' phase and would be available in early 2010.   Promises of release dates in early 2010 have failed to materialize.   UPDATE SEPTEMBER 2010:…

The Information Technology Infrastructure Library (ITIL) is fostering NASA's alignment with recognition that information is the most important strategic resource any organization has to manage.   Using the ITIL v3 framework to champion positive changes in how NASA conducts IT business.   Linda Cureton,…

This article references a published 'Performance Work Statement' (PWS) that has been issued by the United States Marines and is available in the public domain.   At a strategic level (i.e. the Board) a decision may be taken to engage third party suppliers to assist with…

The following information has been provided by APM Group, who administers the overall ITIL Qualification Scheme, and provides details of all the examinations undertaken, ITIL v2 and ITIL v3. The information is distributed to the Examination Institutes (EIs) for information purposes. Details regarding the percentage of candidates who…

The average pass rates for the ITIL v3 Examinations have been identified following the analysis of information originally supplied by APM Group who are responsible for the overall administration of the ITIL v3 Qualification Scheme. The information covers the period from January to May 2010.   The examinations that…

Discussions on appropriate Information Security for SME's There is increasing pressure building from legislation (for example Data Protection in the UK/EU) and industry Regulations (for example Payment Card Industry - Data Security Standard abbreviated as PCI-DSS) to affect Small and Medium Enterprises (SME's) that previously only really…

The ITIL v3 Software Endorsement Scheme assesses vendor software to ensure that it does align to the relevant ITIL v3 processes as claimed. If successful the software is awarded the appropriate scheme logo and the vendor is able to market the software as ITIL v3 Software Endorsement Scheme…

IT Service Management is a multi-million pound global industry.  Delivering quality service solutions is now not just about the technology.  How you deal with service breaks, how you manage change, dealing with performance issues, implementing and delivering the benefits of new technology and managing customer satisfaction at the right cost is crucial…