ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL Lifecycle Process Model

The ITIL Lifecycle Process Model provides a high-level view of how the ITIL Core publications fit together. In addition it positions where the various components of ITIL come into play. To view the ITIL Lifecycle Process Model click here (opens in a new window).

read article

59 words, last edited in the morning of 20th Sep 2010

This article is from What is ITIL? - Business Strategy and has been viewed 16483 times.

Tags: ITIL Lifecycle Process Model,ITIL Core publications

ITIL Change Management Process, Roles and Responsibilities

The ITIL Change Management process is comprehensively described within the official publications, but within this article we attempt to provide a high level overview of the stages of the Change Management process, the various roles that need to be undertaken at each stage and also details of the…

read article

155 words, last edited in the morning of 20th Sep 2010

This article is from Service Transition - Change Management and has been viewed 160669 times.

Tags: ITIL,Change Management Process,Roles and Responsibilities

ITIL v3 Continual Service Improvement Book

2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Alongside the…

read article

340 words, last edited in the afternoon of 17th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 10007 times.

Tags: ITIL v3,Continual Service Improvement Book

ITIL v3 Service Transition Book

read article

329 words, last edited in the afternoon of 17th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 11990 times.

Tags: ITIL v3,Service Transition Book

ITIL Suggested Service Asset and Configuration Management KPIs

At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Service Asset and Configuration Management with a suggested set of Key Performance Indicators KPIs that you can utilise. % of software licenses used …

read article

592 words, last edited in the afternoon of 17th Sep 2010

This article is from Service Transition - Service Asset & Configuration Management and has been viewed 33622 times.

Tags: ITIL,Service Asset,Configuration Management,KPIs

ITIL Newsletter 09 2010

NB: This article has been archived, indicating it is either out of date or no longer relevant

Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library. Note this e-newsletter is a trial-run for the newsletter which is being sent our my e-mail in October 2010. Please use the "subscribe" option at the top left hand side of the web…

read article

666 words, last edited in the morning of 14th Sep 2010

This article is from Archive - Archived Articles and has been viewed 9897 times.

Tags: ITIL Newsletter,ITIL news

ITIL v3 Suggested Release and Deployment KPIs

At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Release & Deployment a suggested set of KPIs that you can utilise. Number of software defects in production Number of bugs or software…

read article

166 words, last edited in the morning of 6th Sep 2010

This article is from Service Transition - Release & Deployment Management and has been viewed 27424 times.

Tags: ITIL v3,Release and Deployment KPI,Service Management,Release & Deployment

ITIL v3 Suggested Change Management KPIs

At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Change Management with a suggested set of Key Performance Indicators (KPIs) that you can utilize. % of outage due to changes (planned unavailability) …

read article

784 words, last edited in the morning of 6th Sep 2010

This article is from Service Transition - Change Management and has been viewed 76968 times.

Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators

ITIL Book Shop Introduction

ITILnews.com are happy to be able to offer a wide range of ITIL books to buy online at the best price possible and we are adding to the titles available all the time. You can browse the ITIL book section of ITILnews.com and add your book selections to…

read article

294 words, last edited in the morning of 6th Sep 2010

This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 20772 times.

Tags: ITIL Book Shop,ITIL books,buy online,price,best price

ITIL v3 Service Design Book

The ITIL v3 (ITIL version 3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design…

read article

303 words, last edited in the morning of 5th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12715 times.

Tags: ITIL v3,ITIL version 3,service design book

Advertise here

You can advertise here from as little as $US10 per week.

NB: We are an independent web site not affiliated to any supplier / vendor / company and are wholly funded through low-cost advertising.

**All these articles are marked with the Guru icon** -

ITILnews.com marks each article added with one or more of the icons you can see at the top right hand side of the screen - being either General, Practitioner, Foundation, Guru or Manager. You can click on these icons to list only articles relevant to that icon. You are now viewing all the articles on ITILnews.com with the Guru icon checked.

Keeping up-to-date with ITIL...