ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL v3 Continual Service Improvement Book

2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Alongside the…

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340 words, last edited in the afternoon of 17th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 7323 times.

Tags: ITIL v3,Continual Service Improvement Book

ITIL v3 Service Transition Book

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329 words, last edited in the afternoon of 17th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 8639 times.

Tags: ITIL v3,Service Transition Book

ITIL Suggested Service Asset and Configuration Management KPIs

At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Service Asset and Configuration Management with a suggested set of Key Performance Indicators KPIs that you can utilise. % of software licenses used …

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592 words, last edited in the afternoon of 17th Sep 2010

This article is from Service Transition - Service Asset & Configuration Management and has been viewed 24810 times.

Tags: ITIL,Service Asset,Configuration Management,KPIs

ITIL Newsletter 09 2010

NB: This article has been archived, indicating it is either out of date or no longer relevant

Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library. Note this e-newsletter is a trial-run for the newsletter which is being sent our my e-mail in October 2010. Please use the "subscribe" option at the top left hand side of the web…

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666 words, last edited in the morning of 14th Sep 2010

This article is from Archive - Archived Articles and has been viewed 7351 times.

Tags: ITIL Newsletter,ITIL news

ITIL v3 Suggested Release and Deployment KPIs

At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Release & Deployment a suggested set of KPIs that you can utilise. Number of software defects in production Number of bugs or software…

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166 words, last edited in the morning of 6th Sep 2010

This article is from Service Transition - Release & Deployment Management and has been viewed 20938 times.

Tags: ITIL v3,Release and Deployment KPI,Service Management,Release & Deployment

ITIL v3 Suggested Change Management KPIs

At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Change Management with a suggested set of Key Performance Indicators (KPIs) that you can utilize. % of outage due to changes (planned unavailability) …

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784 words, last edited in the morning of 6th Sep 2010

This article is from Service Transition - Change Management and has been viewed 61190 times.

Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators

ITIL Book Shop Introduction

ITILnews.com are happy to be able to offer a wide range of ITIL books to buy online at the best price possible and we are adding to the titles available all the time. You can browse the ITIL book section of ITILnews.com and add your book selections to…

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294 words, last edited in the morning of 6th Sep 2010

This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 16102 times.

Tags: ITIL Book Shop,ITIL books,buy online,price,best price

ITIL v3 Service Design Book

The ITIL v3 (ITIL version 3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design…

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303 words, last edited in the morning of 5th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 8944 times.

Tags: ITIL v3,ITIL version 3,service design book

ITIL v3 Service Strategy Book

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will…

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304 words, last edited in the morning of 5th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 8649 times.

Tags: ITIL v3,Service Strategy

ITIL v3 - Horses but NO Courses - ITIL v3 Complementary Qualifications

The ITIL v3 Qualification Scheme provides the flexibility to recognize 'complementary qualifications' and the British Computer Society (BCS) has released three courses that fall into this category. The courses are entitled Specialist Qualifications and have been award 1.5 credits towards the IT Expert certificate. The…

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441 words, last edited in the afternoon of 3rd Sep 2010

This article is from Qualifications - Qualifications Overview and has been viewed 7811 times.

Tags: ITIL v3,ITIL v3 Qualification Scheme,British Computer Society,Service Desk and Incident Management,Change Management,Service Level Management,Accredited Training Organizations

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