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ITIL Software Provider Acquired
14th March 2011 - PS'Soft Inc. a provider of ITIL verified IT Asset and Service Management software has been acquired by Allen Systems Group (ASG) for an undisclosed amount.   The acquisition further solidifies ASG's product strategy, designed to automate data center operations and strengthen customers'…
107 words, last edited in the afternoon of 16th Mar 2011
This article is from Press Releases - ITIL and has been viewed 7907 times.
Tags: ITIL Software Provider,PS Soft Inc,IT Asset and Service Management,Allen Systems Group
Operational pilot phase of ITIL Master Qualification
Initially the ITIL Master Qualification was promised for release at the beginning of 2010, the development of the qualification has proved more difficult and illusive than first thought.   This month, March 2011, the world of ITIL Service Management awaits further news on the ITIL Master…
152 words, last edited in the morning of 11th Mar 2011
This article is from ITIL Version 3 - Qualifications and has been viewed 9961 times.
Tags: ITIL Master Qualification,operational pilot phase,ITIL Service Management,Project Management,Continual Service Improvement
Updated ITIL v3 Qualification diagram August 2010
The recent announcements regarding the withdrawal of various ITIL v2 examinations has led the team at ITILnews to simplify and update the ITIL v3 Qualification diagram issued by APMG. We have split the ITIL Qualification Scheme diagram into two parts, which hopefully provides some clarity. In addition we have not…
489 words, last edited in the morning of 11th Mar 2011
This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 19500 times.
Tags: ITIL v3 Qualification,ITIL v2 examinations,updated diagrams
NB: This article has been archived, indicating it is either out of date or no longer relevant
If you would like to advertise in, or contribute to, the ITILnews.com e-shot going out in March 2011, please contact us as son as possible.  
26 words, last edited in the afternoon of 10th Mar 2011
This article is from Archive - Archived Articles and has been viewed 5912 times.
Tags: ITIL Newsletter,March 2011
ITIL version 2 and ITIL version 3 education
As the last of the ITIL version 2 Managers courses commence around the globe, ITILnews are being asked will the qualifications still be recognized by the industry going forward?   The simple answer is YES. ITIL version 3 is founded upon ITIL version 2, simply expanded…
200 words, last edited in the afternoon of 14th Feb 2011
This article is from ITIL Version 3 - Qualifications and has been viewed 10305 times.
Tags: ITIL version 3,ITIL version 2 Managers qualifications,ITIL version 2
ITIL Service Review meeting: How to establish a Service Review Meeting
Service Review meetings provide a very important role in assuring the service(s) delivered, in this case, by a third party provider is aligned to the requirements of both IT ('Client') and ultimately the Business / Customer community. Secondly, the meeting enables Continual Service Improvement and refinement to take…
1744 words, last edited in the afternoon of 4th Feb 2011
This article is from Service Operation - Continual Service Improvement and has been viewed 57363 times.
Tags: ITIL,Service Review meeting,Continual Service Improvement,ITIL Contract Management,ITIL Outsourcing
HERNDON, VA--(Marketwire - December 22, 2010) - Axios Systems, the world's largest independent provider of IT Service Management solutions, has been positioned in the 2010 "Magic Quadrant for the IT Service Desk" report published by global industry analyst firm Gartner, Inc.   The Magic Quadrant Report focuses on…
831 words, last edited in the morning of 4th Feb 2011
This article is from Management Tools - Advice and Guidance and has been viewed 10092 times.
Tags: Axios Systems,IT Service Desk,Magic Quadrant
Building an ITIL-based Service Management Department
Author: Malcom Fry Publisher: TSO (The Stationery Office) ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to…
325 words, last edited in the morning of 31th Jan 2011
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 10011 times.
Tags: Building an ITIL-based Service Management Department,PDF download
How To Avoid This Tragedy In Your Organization: ITSM Project Failure in Five Acts
Eighty percent of IT Service Management and ITIL programs and projects have failed to meet their objectives and are deemed a failure by the sponsor. Despite the high-profile success of ITSM and ITIL projects in organizations like Proctor & Gamble and BMO Financial, most ITSM projects will fail. This is…
2030 words, last edited in the morning of 13th Jan 2011
This article is from ITIL News - Previously and has been viewed 12602 times.
Tags: ITSM Projects,A Tragedy,How To Avoid,Your Organization
ITIL Availability Percentage in reality
Ultimately, we are in business to deliver a service and more often than not the effectiveness of the service is gauged by its overall availability, normally as a percentage. The availability of a service is determined in the Service Design stage and has an impact on how the service is…
604 words, last edited in the evening of 16th Dec 2010
This article is from Service Design - Availability Management and has been viewed 26592 times.
Tags: ITIL,Availability Percentage,SLA,Service Level Agreement,six nines,Service Design,Service Availability,target availability,BUCYNH8Q33MZ
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