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ITIL Change Advisory Board - Is it killing your Business?
ITIL Change Management clearly states that all Requests for Change (RFCs) must be approved and authorized in advance of implementation. The speed and effectiveness of the approval and authorization element of the Change Management process can provide the difference between the organization being responsive to market forces, competitive…
657 words, last edited in the afternoon of 7th Mar 2012
This article is from ITIL News - Previously and has been viewed 47031 times.
Tags: ITIL,Change Advisory Board,
OMNITRACKER IT platform
OMNITRACKER is more than just a premium IT Service Management tool, it is an extremely flexible, high performance IT platform that currently supports 12 different out-of-the-box and integrated applications, including IT Service Management, Project Management, Requirement Management and Contract Management. All applications can be easily modified and even better, clients…
1039 words, last edited in the morning of 21th Feb 2012
This article is from Press Releases - ITIL and has been viewed 12600 times.
Tags: OMNITRACKER,IT platform,multiple certified applications,IT Service Management tool
ITIL Study Findings - Management Software Vendors
An ITSM study undertaken in April and May 2011 by Forrester and the itSMF USA chapter focused not only on ITIL but also covered management software vendors. Below are some of the findings published by Glenn O'Donnell the author.   Some of the findings came as…
384 words, last edited in the morning of 17th Oct 2011
This article is from ITIL News - Surveys and has been viewed 8525 times.
Tags: ITIL,Study Findings,Management Software Vendors
ITIL Recognized to Reduce Costs by Gartner
Gartner's vice president Jay Pultz states that IT Infrastructure and Operations (I & O) represents 60 per cent of total IT spending worldwide. Pultz goes onto state that I & O cost savings of 10 per cent in twelve months and up to 25 per cent in three…
257 words, last edited in the morning of 7th Oct 2011
This article is from ITIL News - Previously and has been viewed 16303 times.
Tags: ITIL,Reduce Costs,implementation of ITIL,best practice,streamlining IT Operations
Cost of implementing ITIL
Recently ITILnews has been contacted by one of our visitors asking if we could provide any guidance around the costs involved in implementing ITIL into an organization. Due to the variables associated with an organization including, size, location and budget, it is impossible to specify specific costing's. …
1537 words, last edited in the morning of 4th Oct 2011
This article is from What is ITIL? - Business Strategy and has been viewed 14369 times.
Tags: ITIL,cost of implementation
ITIL Benefits Study by Forrester Research
A study undertaken in April and May 2011 by Forrester and the itSMF found ITIL has a positive impact on organizational productivity, service quality, IT department's reputation with the Business and operational costs.   Primarily focused in the USA, data was collected from four…
426 words, last edited in the afternoon of 29th Sep 2011
This article is from ITIL News - Surveys and has been viewed 9269 times.
Tags: ITIL Benefits Study,ITIL certification,Glenn O'Donnell,Organizational productivity,Service quality,Operational costs
Audit findings for ITIL at Internal Revenue Service (IRS)
ITIL and Internal Revenue Service (IRS)Â -ÂAudit findings   USA: The Treasury Inspector General for Tax Administration (TIGTA) has recently published its audit findings regarding ITIL Event Management, Incident Management, and Problem Management initiatives at Service Operations Command Center Branch (SOCCB).   SOCCB…
375 words, last edited in the afternoon of 6th Sep 2011
This article is from ITIL News - Previously and has been viewed 11025 times.
Tags: ITIL,Internal Revenue Service,IRS,The Treasury Inspector General for Tax Administration,TIGTA,ITIL Event Management, ITIL Incident Management, ITIL Problem Management
ITIL 2011 (ITIL v4) free download
As we await details of a free download providing a summary of the updates we have pulled together the following information highlighting some of the high level updates...   ITIL Service Strategy   The concepts have been clarified, without changing the overall message. The…
461 words, last edited in the afternoon of 2nd Aug 2011
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 21895 times.
Tags: ITIL,free download,ITIL Service Strategy,ITIL Service Design,ITIL Service Transition,ITIL Service Operation,ITIL Continual Service Improvement,ITIL CSI
ITIL 2011 ITIL v4
ITIL 2011: ITIL 2011 is simply a continuous improvement exercise that has incorporated over five hundred changes, plus additional suggestions, roles, process flows, inputs and outputs that have been identified since the launch in 2007.   ITIL 2011 Translations: Translation of the ITIL 2011 Core Publications…
377 words, last edited in the morning of 1st Aug 2011
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 10718 times.
Tags: ITIL 2011,continuous improvement,ITIL 2011 Core Publications,ITIL 2007,V3 editions
5 Key reasons why ITSM fails
Someone on Twitter recently asked me "what are the 5 main reasons IT Service Management projects fail".  I really didn't have to give it much thought.  After 30 years practicing ITSM the reasons are pretty much top of mind.  So I quickly rattled off the following: …
879 words, last edited in the morning of 7th Jun 2011
This article is from Management Tools - Advice and Guidance and has been viewed 14047 times.
Tags: Key Reasons,IT Service Management Initiatives,ITSM,
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Keep up-to-date with ITIL news. Low volume to-the-point bulletins...