Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
ITIL Change Management banking crisis in the news
The world media are having a feeding frenzy after an IT software change at a major banking organization in the UK failed, disrupting many payments into and out of customers accounts, primarily locking their funds for several days.   Numerous stories were published regarding members of the public…
232 words, last edited in the evening of 2nd Jul 2012
This article is from Service Transition - Change Management and has been viewed 24877 times.
Tags: ITIL,ITIL Change Management,customer confidence,post implementation verification plan,IT software change,major bank
Deploy & Improve methodology
17 April 2012 - ICCM Solutions is set to launch its Deploy & Improve methodology at the 2012 Service Desk & IT Support Show, to maximise the business value realised by customers when replacing legacy service management systems.   The Deploy & Improve methodology has been developed to…
421 words, last edited in the afternoon of 18th Apr 2012
This article is from Press Releases - ITIL and has been viewed 14156 times.
Tags: ICCM,methodology for deployment,continuous service improvement,Deploy & Improve methodology,Service Desk & IT Support Show,2012
ITIL in US Military
The US Army's move of 1.4 million users to the cloud for email is assisting to fix long-standing process problems across the department. Mike Krieger, the Army's deputy chief information officer, stated the service and its partner, the Defense Information Systems Agency (DISA), which is hosting the email…
152 words, last edited in the afternoon of 28th Mar 2012
This article is from ITIL News - Previously and has been viewed 13864 times.
Tags: US Army,ITIL best practice,Defense Information Systems Agency,Emerging Technology Symposium
ITIL Change Advisory Board - Is it killing your Business?
ITIL Change Management clearly states that all Requests for Change (RFCs) must be approved and authorized in advance of implementation. The speed and effectiveness of the approval and authorization element of the Change Management process can provide the difference between the organization being responsive to market forces, competitive…
657 words, last edited in the afternoon of 7th Mar 2012
This article is from ITIL News - Previously and has been viewed 59179 times.
Tags: ITIL,Change Advisory Board,
OMNITRACKER IT platform
OMNITRACKER is more than just a premium IT Service Management tool, it is an extremely flexible, high performance IT platform that currently supports 12 different out-of-the-box and integrated applications, including IT Service Management, Project Management, Requirement Management and Contract Management. All applications can be easily modified and even better, clients…
1039 words, last edited in the morning of 21th Feb 2012
This article is from Press Releases - ITIL and has been viewed 19072 times.
Tags: OMNITRACKER,IT platform,multiple certified applications,IT Service Management tool
ITIL Study Findings - Management Software Vendors
An ITSM study undertaken in April and May 2011 by Forrester and the itSMF USA chapter focused not only on ITIL but also covered management software vendors. Below are some of the findings published by Glenn O'Donnell the author.   Some of the findings came as…
384 words, last edited in the morning of 17th Oct 2011
This article is from ITIL News - Surveys and has been viewed 12604 times.
Tags: ITIL,Study Findings,Management Software Vendors
ITIL Recognized to Reduce Costs by Gartner
Gartner's vice president Jay Pultz states that IT Infrastructure and Operations (I & O) represents 60 per cent of total IT spending worldwide. Pultz goes onto state that I & O cost savings of 10 per cent in twelve months and up to 25 per cent in three…
257 words, last edited in the morning of 7th Oct 2011
This article is from ITIL News - Previously and has been viewed 22689 times.
Tags: ITIL,Reduce Costs,implementation of ITIL,best practice,streamlining IT Operations
Cost of implementing ITIL
Recently ITILnews has been contacted by one of our visitors asking if we could provide any guidance around the costs involved in implementing ITIL into an organization. Due to the variables associated with an organization including, size, location and budget, it is impossible to specify specific costing's. …
1537 words, last edited in the morning of 4th Oct 2011
This article is from What is ITIL? - Business Strategy and has been viewed 19906 times.
Tags: ITIL,cost of implementation
ITIL Benefits Study by Forrester Research
A study undertaken in April and May 2011 by Forrester and the itSMF found ITIL has a positive impact on organizational productivity, service quality, IT department's reputation with the Business and operational costs.   Primarily focused in the USA, data was collected from four…
426 words, last edited in the afternoon of 29th Sep 2011
This article is from ITIL News - Surveys and has been viewed 16052 times.
Tags: ITIL Benefits Study,ITIL certification,Glenn O'Donnell,Organizational productivity,Service quality,Operational costs
Audit findings for ITIL at Internal Revenue Service (IRS)
ITIL and Internal Revenue Service (IRS)Â -ÂAudit findings   USA: The Treasury Inspector General for Tax Administration (TIGTA) has recently published its audit findings regarding ITIL Event Management, Incident Management, and Problem Management initiatives at Service Operations Command Center Branch (SOCCB).   SOCCB…
375 words, last edited in the afternoon of 6th Sep 2011
This article is from ITIL News - Previously and has been viewed 14872 times.
Tags: ITIL,Internal Revenue Service,IRS,The Treasury Inspector General for Tax Administration,TIGTA,ITIL Event Management, ITIL Incident Management, ITIL Problem Management
Advertise here

You can advertise here from as little as $US10 per week.

Contact us to find out more.

NB: We are an independent web site not affiliated to any supplier / vendor / company and are wholly funded through low-cost advertising.

ITILnews.com marks each article added with one or more of the icons you can see at the top right hand side of the screen - being either General, Practitioner, Foundation, Guru or Manager. You can click on these icons to list only articles relevant to that icon. You are now viewing all the articles on ITILnews.com with the Guru icon checked.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...