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ITIL non-proprietary status challenged
The owners of ITIL, the UK Government Cabinet Office, have gone out to tender with a 'joint venture'.   The alarm bells are starting to ring. One of the fundamental strengths of ITIL is that it is non-proprietary, although a few questions were raised with the appointment of…
114 words, last edited in the morning of 7th Dec 2012
This article is from ITIL News - Previously and has been viewed 11427 times.
Tags: ITIL,non-proprietary,UK government Cabinet Office
COBIT 5 A Management Guide
This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a high-level introduction to ISACA's open standard COBIT 5.0 that will encourage further study. This guide follows the process structure of…
239 words, last edited in the morning of 3rd Dec 2012
This article is from Press Releases - Training and has been viewed 6875 times.
Tags: COBIT 5,Management Guide,Van Haren
Navvia ITSM Products and Services
ATLANTA, October 29, 2012 - Consulting-Portal, a leading IT Service Management (ITSM) software and services firm, is announcing our rebranding to Navvia.   Navvia reflects the evolution of our company and combines Consulting-Portal's proven ITSM services with ITOptimizer, a SaaS BPM (Business Process Management) product, now…
372 words, last edited in the morning of 3rd Dec 2012
This article is from Press Releases - ITIL and has been viewed 7655 times.
Tags: Navvia,Consulting-Portal,ITSM Products and Services
So you have the ITIL Certificate(s) and the ITIL Implementer 'T-shirt', but have you considered becoming an ITIL Author and adding an ITIL book to your trophies?   If the answer is yes then why not put yourself forward for consideration in becoming an author or…
247 words, last edited in the afternoon of 23th Nov 2012
This article is from ITIL News - Previously and has been viewed 7597 times.
Tags: ITIL Implementers,ITIL certificate,ITIL Author,Best Management Practice
ITIL adopted by BankservAfrica, South Africa
November 2012: BankservAfrica, an automated clearing house is using ITIL best practices to improve and lower the cost of services to clients, and provide a framework that will enable the organisation to identify and implement continual operational improvements. Marvel's MSM Expert, an integrated ITIL-based solution has been chosen to assist…
136 words, last edited in the morning of 9th Nov 2012
This article is from ITIL News - Previously and has been viewed 8013 times.
Tags: ITIL adoption,BankservAfrica, South Africa
iET Solutions
The attached case study from iET Solutions discusses how SBB, Switzerland's largest travel and transport company, is benefiting from implementing ITSM, including improved management of multiple outsourced service providers. Download PDF: Swiss Railway SBB iET ITSM the missing link between IT service providers and SBB Informatik (420kb PDF) …
55 words, last edited in the afternoon of 1st Oct 2012
This article is from ITIL News - Previously and has been viewed 8424 times.
Tags: Swiss Railway,iET,ITSM,missing link,IT service providers,Informatik
SMART Suite ITIL Help Desk
Civil Service Employees Pension Fund (CSEPF) IT Management needed improvement in following IT Service Management Areas : Need to enhance employee service response time for its IT Help Desk. Improve accountability and visibility of IT Service and Support. Improve Quality of…
173 words, last edited in the evening of 2nd Jul 2012
This article is from Press Releases - ITIL and has been viewed 7932 times.
Tags: SMART Suite,ITIL Help Desk,Government & Public Sector
ITIL Change Management banking crisis in the news
The world media are having a feeding frenzy after an IT software change at a major banking organization in the UK failed, disrupting many payments into and out of customers accounts, primarily locking their funds for several days.   Numerous stories were published regarding members of the public…
232 words, last edited in the evening of 2nd Jul 2012
This article is from Service Transition - Change Management and has been viewed 21079 times.
Tags: ITIL,ITIL Change Management,customer confidence,post implementation verification plan,IT software change,major bank
Deploy & Improve methodology
17 April 2012 - ICCM Solutions is set to launch its Deploy & Improve methodology at the 2012 Service Desk & IT Support Show, to maximise the business value realised by customers when replacing legacy service management systems.   The Deploy & Improve methodology has been developed to…
421 words, last edited in the afternoon of 18th Apr 2012
This article is from Press Releases - ITIL and has been viewed 9040 times.
Tags: ICCM,methodology for deployment,continuous service improvement,Deploy & Improve methodology,Service Desk & IT Support Show,2012
ITIL in US Military
The US Army's move of 1.4 million users to the cloud for email is assisting to fix long-standing process problems across the department. Mike Krieger, the Army's deputy chief information officer, stated the service and its partner, the Defense Information Systems Agency (DISA), which is hosting the email…
152 words, last edited in the afternoon of 28th Mar 2012
This article is from ITIL News - Previously and has been viewed 10373 times.
Tags: US Army,ITIL best practice,Defense Information Systems Agency,Emerging Technology Symposium
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