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25 July 2011 - ControlCircle, a UK operations centre has attained International Organisation for Standardisation ISO/IEC 20000:20005 certification.   Carmen Carey, CEO ControlCircle commented . "Achieving ISO/IEC 20000 accreditation showcases our focus on service management excellence - a critical differentiator that customers expect from prospective partners…

** UPDATE **   The Friday 29th July 2011 Update will see the launch of the updated ITIL Core Publications, currently being referred to as ITIL 2011, but should you really rush out and buy a replacement set?   The improvement exercise…

As of 1st July 2011, the ITIL Accreditation Scheme does not provide any officially recognized Bridging courses between ITIL version 1 or 2 and ITIL version 3.   The consequences simply mean, irrespective of existing ITIL v1 or v2 qualifications, if you require to be ITIL…

The introduction of ITIL into an organization often begins like a pebble dropped into a pool, small to begin with but then ripples out across the various teams, departments and in some cases divisions and countries.   Not everyone will be provided with ITIL training or…

Someone on Twitter recently asked me "what are the 5 main reasons IT Service Management projects fail".  I really didn't have to give it much thought.  After 30 years practicing ITSM the reasons are pretty much top of mind.  So I quickly rattled off the following: …

As we all know technology is changing all the time and new products are constantly hitting the market place.   When I started my IT career I turned up to work and was given a desk, telephone, Desktop PC and mobile phone. Nowadays there are iPhones, iPads, Kindles,…

Atlanta, Ga. - April 27, 2011 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, celebrated a highly successful 2011 user conference at the Capital City Club in downtown Atlanta. The two day event - focused on enterprise service catalog best practices - attracted customers…

Consulting-Portal is pleased to invite you to the 8th IT Optimization Group Event (ITOG) to be held June 6, 2011. The ITOG is a community of like-minded ITSM professionals passionate about improving the state of Service Management within the industry. On June 6th…

Fox IT has partnered with VMware to take IT Service Management (ITSM) into 'the cloud'.   ITSM 2.0 is a new ITSM framework that has been designed to help organizations manage their IT functions in this shift, covering and integrating both on-premise and cloud infrastructures. ITSM…