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ITIL adopted by United States Air Force
Texas, August 2011. Business process reengineering events have been utilized to refine internal processes and improve the ability to provide comprehensive information technology services to Headquarters Air Force, Deputy Chief of Staff Manpower, Personnel and Services, Air Force Personnel Center, Air Force Services Agency, Air Force Manpower Agency…
206 words, last edited in the afternoon of 15th Aug 2011
This article is from ITIL News - Previously and has been viewed 15067 times.
Tags: ITIL,United States Air Force,USAF,Business process reengineering
ILX launches ITIL 2011 courses to reflect APM update
LONDON - Wednesday 10th August 2011 - ILX Group plc, the global software company delivering innovative Best Practice training solutions, today launched its updated ITIL® 2011 courses to reflect the latest changes to the methodology.  The ITIL® 2011 update is designed to address issues noted by ITIL® practitioners…
664 words, last edited in the morning of 15th Aug 2011
This article is from Press Releases - Training and has been viewed 11679 times.
Tags: ILX Group,Best Practice training,ITIL 2011,APM update,Change Control Log,Change Advisory board
ITIL continues to need your assistance
The recentÂITIL 2011 improvements came about following the information collected from the ITIL community as they used the Core Publications.   As one might expect, best practice strives for continual improvement andÂthis means a change control log is available to capture such improvements. The log can be found…
199 words, last edited in the morning of 12th Aug 2011
This article is from ITIL News - Previously and has been viewed 9879 times.
Tags: ITIL 2011 improvements,ITIL community,Core Publications,change control log
Melco Crown Entertainment Limited, a developer and owner of casino gaming and entertainment resort facilities focused on the Macau market in China - often referred to as 'The Las Vegas of the East', has achieved ISO/IEC 20000 certification for IT Service Management System.   The ISO/IEC…
71 words, last edited in the morning of 12th Aug 2011
This article is from ITIL News - Previously and has been viewed 9597 times.
Tags: ISO/IEC 20000 Certification,Melco Crown Entertainment
ITIL Owners repositioned in the heart of UK Government
The Office of Government Commerce (OGC), who are the owners of ITIL and Prince2 amongst other products, has been brought under the control of the UK Government Cabinet Office and are now part of the Efficiency and Reform Group (ERG).   The move brings together in…
239 words, last edited in the morning of 12th Aug 2011
This article is from ITIL News - Previously and has been viewed 11337 times.
Tags: ITIL,Office of Government Commerce,OGC,heart of UK Government,Efficiency and Reform Group,ERG
Industry analysts note dominant ServiceNow market share in saas for IT   SAN DIEGO - Aug. 9, 2011 - ServiceNow, the creators of saas for IT, today announced it has passed $125 million in annual recurring revenue as leading industry analysts recognise the company as the…
1256 words, last edited in the morning of 10th Aug 2011
This article is from Press Releases - ITIL and has been viewed 17671 times.
Tags: ServiceNow,SaaS for IT,IT management,IT service management
ITIL jobs market - trends in demand
Here at ITILnews we found the following information fascinating. The graphs have been produced by an organization that looks at thousands of job sites and millions of jobs.   As you will see in the majority of cases the recognition of an ITIL qualification is increasing.  …
281 words, last edited in the evening of 9th Aug 2011
This article is from Qualifications - ITIL Jobs and has been viewed 12125 times.
Tags: ITIL,Job Market,ITIL qualification
ITIL Managing Across the Life Cycle (MALC) syllabus review
The formal review involves extensive consultation with a broad selection of stakeholders, including Accredited Training Organizations (ATOs), trainers, Examination Institutes (EIs), students and their sponsors, users, the ITIL examination panel and itSMF International (itSMF I).   In addition a survey conducted in English, German and Japanese…
141 words, last edited in the afternoon of 8th Aug 2011
This article is from Qualifications - Qualifications Overview and has been viewed 12729 times.
Tags: ITIL,anaging Across the Life Cycle,MALC,syllabus review,Accredited Training Organizations,Examination Institutes
ITIL 2011 Glossary of Terms - Free Downloads
The publication of the updated ITIL Core Publications on Friday 29th July 2011, entitled ITIL 2011, has resulted in the ITIL Glossary of Terms to be updated and translated accordingly. Six languages have been completed so far, with the remaining languages being updated and will be published in…
286 words, last edited in the morning of 4th Aug 2011
This article is from Free Downloads - On Other Sites and has been viewed 31202 times.
Tags: ITIL 2011,Glossary of Terms,Free Downloads,ITIL pdf
ITIL 2011 (ITIL v4) free download
As we await details of a free download providing a summary of the updates we have pulled together the following information highlighting some of the high level updates...   ITIL Service Strategy   The concepts have been clarified, without changing the overall message. The…
461 words, last edited in the afternoon of 2nd Aug 2011
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 26603 times.
Tags: ITIL,free download,ITIL Service Strategy,ITIL Service Design,ITIL Service Transition,ITIL Service Operation,ITIL Continual Service Improvement,ITIL CSI
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