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ITIL assists to re-build Coffey organization
The downturn in market conditions resulted in an engineering consultancy having to reduce its workforce. Coffey International, with its headquarters in Sydney, Australia, appointed a new CIO (Chief Information Officer), John Talbot to drive through stability in the IT department following a turbulent eighteen months.   …
97 words, last edited in the morning of 23th Jan 2012
This article is from ITIL News - Previously and has been viewed 8392 times.
Tags: ITIL,engineering consultancy,Coffey International,Chief Information Officer,John Talbot,Head of IT
ITIL career choices theory and practice
On several occasions, ITILnews have been asked for career guidance as to what direction an individual should take.   We must confess that the ITIL Qualification Scheme may appear somewhat daunting. The scheme has in our opinion, been devised so it may support and underpin an…
375 words, last edited in the evening of 4th Jan 2012
This article is from ITIL Version 3 - Qualifications and has been viewed 10786 times.
Tags: ITIL career,ITIL Qualification Scheme,Managing Across the LifeCycle,MALC,ITIL Foundation certificate,ITIL qualifications
ITIL 2011
With the ITIL 2011 editions coming out earlier this year, there has been great hype amongst the new publications. But with just an 'updated' edition and not a new version, there is question to wonder whether there is a need to upgrade at all.
1267 words, last edited in the afternoon of 5th Dec 2011
This article is from Press Releases - ITIL and has been viewed 13508 times.
Tags: ITIL 2011,IT Governance
17 November 2011, High Wycombe, Buckinghamshire, UK   TUI InfoTec has drastically improved its IT Service Management (ITSM) by focussing on customer needs and implementing cultural change. Michael Cares, Director of Service Delivery at TUI InfoTec, lead the transformation with the help of SERVIEW, an APMG Accredited Training…
597 words, last edited in the afternoon of 28th Nov 2011
This article is from Press Releases - ITIL and has been viewed 10132 times.
Tags: TUI InfoTec,Service Management Excellence,IT Service Management,ITSM
ITIL raincheck
Recently the big research organizations of Gartner and Forrester have publish material that appears to support the implementation of the Information Technology Infrastructure Library (ITIL) into organizations.   Research into ITIL   Gartner's research identified that ITIL assists to reduce costs, to find out…
317 words, last edited in the morning of 11th Nov 2011
This article is from What is ITIL? - Business Strategy and has been viewed 10924 times.
Tags: ITIL,Research into ITIL,Cost considerations for ITIL implementations,Why do ITIL implementations fail
ITIL increased adoption in US Department of Defense
WILLIAMSBURG, VA. - Rob Carey, the Department of Defense (DoD) deputy chief information officer, during a keynote session of the ACT/IAC Executive Leadership Conference, stated that the Defense Department is planning to make greater use of the Information Technology Infrastructure Library (ITIL) practices.   The ITIL…
119 words, last edited in the morning of 3rd Nov 2011
This article is from ITIL News - Previously and has been viewed 18447 times.
Tags: ITIL,Information Technology Infrastructure Library,US Department of Defense
Unicom Systems acquires ITIL vendor iET Solutions
UNICOM Systems, Inc. based in Mission Hills California USA, develops and markets a multitude of open systems software products has acquired iET Solutions for an undisclosed figure. iET develops IT service management (ITSM) solutions, which assist organizations to obtain and maintain compliance with IT standards such as ITIL.…
62 words, last edited in the morning of 3rd Nov 2011
This article is from ITIL News - Previously and has been viewed 23373 times.
Tags: Unicom Systems,ITIL vendor,iET Solutions,IT service management
ITIL : Why are businesses failing to provide consistent customer service?
James Gay, CEO, ICCM Solutions   Every business person will have heard the old adage that a happy customer tells one person about good service, and an unhappy customer tells ten people.   Today the importance of customer service remains a high priority for growing…
991 words, last edited in the morning of 31th Oct 2011
This article is from Press Releases - Training and has been viewed 9423 times.
Tags: ITIL,consistent customer service,
ITIL: Ministry of Justice
UK - Prospective suppliers to the Ministry of Justice (MoJ) will shortly be expected to standardize their service offerings to conform to the MoJ's ITIL best management practices.   The MoJ National Offender Management Service (NOMS) is spending three hundred million pounds on an IT transition…
161 words, last edited in the morning of 28th Oct 2011
This article is from ITIL News - Previously and has been viewed 9189 times.
Tags: ITIL,Ministry of Justice,IT transition program,National Audit Office,best management practices
ITIL important in running for Council Seat
Having studied and applied ITIL over many years,ÂI have never spotted one outstanding benefit, but apparently it can assist you if you decide to run for a Council seat !   Chad Cooper in Brighton City, Michigan (MI) is doing exactly that. Chad holds…
389 words, last edited in the morning of 25th Oct 2011
This article is from ITIL News - Previously and has been viewed 8717 times.
Tags: ITIL,council seat,ITIL Masters Certificate,Business Case
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