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ITIL Foundation Handbook 2012
A must have for anyone studying for the ITIL Foundation Examination, the ITIL Foundation Handbook.   Following on from the release of the revised ITIL 2011 core publications, the ITIL Foundation Handbook has now been updated. The updates are aligned with the new ITIL 2011 syllabus…
153 words, last edited in the morning of 20th Feb 2012
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 17952 times.
Tags: ITIL 2011 Publication,Foundation Handbook,ITIL 2011 core publications
The ITSM Iron Triangle Book
IT Service Management is all about putting the focus on the end user, ensuring they get the service they have asked for and that it is delivered on time and at a price they are willing to pay. But let's look at this from a different angle, and…
592 words, last edited in the afternoon of 30th Jan 2012
This article is from ITIL News - Previously and has been viewed 10850 times.
Tags: IT service management,ITSM Iron Triangle,Service Desk Benchmarking Report,Support World Magazine
ITIL assists to re-build Coffey organization
The downturn in market conditions resulted in an engineering consultancy having to reduce its workforce. Coffey International, with its headquarters in Sydney, Australia, appointed a new CIO (Chief Information Officer), John Talbot to drive through stability in the IT department following a turbulent eighteen months.   …
97 words, last edited in the morning of 23th Jan 2012
This article is from ITIL News - Previously and has been viewed 8967 times.
Tags: ITIL,engineering consultancy,Coffey International,Chief Information Officer,John Talbot,Head of IT
ITIL career choices theory and practice
On several occasions, ITILnews have been asked for career guidance as to what direction an individual should take.   We must confess that the ITIL Qualification Scheme may appear somewhat daunting. The scheme has in our opinion, been devised so it may support and underpin an…
375 words, last edited in the evening of 4th Jan 2012
This article is from ITIL Version 3 - Qualifications and has been viewed 11737 times.
Tags: ITIL career,ITIL Qualification Scheme,Managing Across the LifeCycle,MALC,ITIL Foundation certificate,ITIL qualifications
ITIL 2011
With the ITIL 2011 editions coming out earlier this year, there has been great hype amongst the new publications. But with just an 'updated' edition and not a new version, there is question to wonder whether there is a need to upgrade at all.
1267 words, last edited in the afternoon of 5th Dec 2011
This article is from Press Releases - ITIL and has been viewed 15402 times.
Tags: ITIL 2011,IT Governance
17 November 2011, High Wycombe, Buckinghamshire, UK   TUI InfoTec has drastically improved its IT Service Management (ITSM) by focussing on customer needs and implementing cultural change. Michael Cares, Director of Service Delivery at TUI InfoTec, lead the transformation with the help of SERVIEW, an APMG Accredited Training…
597 words, last edited in the afternoon of 28th Nov 2011
This article is from Press Releases - ITIL and has been viewed 11698 times.
Tags: TUI InfoTec,Service Management Excellence,IT Service Management,ITSM
ITIL raincheck
Recently the big research organizations of Gartner and Forrester have publish material that appears to support the implementation of the Information Technology Infrastructure Library (ITIL) into organizations.   Research into ITIL   Gartner's research identified that ITIL assists to reduce costs, to find out…
317 words, last edited in the morning of 11th Nov 2011
This article is from What is ITIL? - Business Strategy and has been viewed 11826 times.
Tags: ITIL,Research into ITIL,Cost considerations for ITIL implementations,Why do ITIL implementations fail
ITIL increased adoption in US Department of Defense
WILLIAMSBURG, VA. - Rob Carey, the Department of Defense (DoD) deputy chief information officer, during a keynote session of the ACT/IAC Executive Leadership Conference, stated that the Defense Department is planning to make greater use of the Information Technology Infrastructure Library (ITIL) practices.   The ITIL…
119 words, last edited in the morning of 3rd Nov 2011
This article is from ITIL News - Previously and has been viewed 19685 times.
Tags: ITIL,Information Technology Infrastructure Library,US Department of Defense
Unicom Systems acquires ITIL vendor iET Solutions
UNICOM Systems, Inc. based in Mission Hills California USA, develops and markets a multitude of open systems software products has acquired iET Solutions for an undisclosed figure. iET develops IT service management (ITSM) solutions, which assist organizations to obtain and maintain compliance with IT standards such as ITIL.…
62 words, last edited in the morning of 3rd Nov 2011
This article is from ITIL News - Previously and has been viewed 24104 times.
Tags: Unicom Systems,ITIL vendor,iET Solutions,IT service management
ITIL : Why are businesses failing to provide consistent customer service?
James Gay, CEO, ICCM Solutions   Every business person will have heard the old adage that a happy customer tells one person about good service, and an unhappy customer tells ten people.   Today the importance of customer service remains a high priority for growing…
991 words, last edited in the morning of 31th Oct 2011
This article is from Press Releases - Training and has been viewed 10899 times.
Tags: ITIL,consistent customer service,
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