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Touchpaper acquired by Avocent

UK based Touchpaper, the provider of ITIL Service Management software has been acquired by Avocent of the USA, for approximately $45 million. The deal was completed on 1st July 2008.

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34 words, last edited in the afternoon of 8th Jul 2008

This article is from ITIL News - Previously and has been viewed 11035 times.

Tags: Touchpaper,acquired by,Avocent,ITIL Service Management

ISO/IEC 20000 Expands

The various representatives of the countries who assist in the development of ISO/IEC 20000 met in Berlin, during May 2008. It is understood that agreement was reached to develop three addition 'parts' to ISO/IEC 20000, bringing the number of parts to five. Furthermore updates will be made to…

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277 words, last edited in the morning of 9th Jun 2008

This article is from ISO20000 - Archived News and has been viewed 9769 times.

Tags: ISO/IEC 20000 Expands,ISO/IEC 20000,ISO/IEC 20000-1,ISO 27001,ISO/IEC 20000-2,ISO/IEC 20000-3,ISO/IEC 20000-4, ISO/IEC 20000-5

Credit crunch hits public sector IT hiring

by Deirdre McArdle Public sector IT departments are feeling the squeeze when it comes to hiring skilled staff, with 90.5 percent saying they are facing headcount restrictions. That's according to a survey conducted by recruitment firm IT Force, which shows that IT…

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386 words, last edited in the afternoon of 8th Jun 2008

This article is from ITIL News - Surveys and has been viewed 10824 times.

Tags: Credit crunch,public sector,IT hiring,IT departments,IT Force

ITIL Implementation - Some Guidance

More often than not an ITIL implementation can comprise of more than one discipline being implemented in parallel. On occasions they may be run as separate projects, ideally they should be run together under a â€˜Programâ€™. An example of such an implementation would be the introduction of ITIL…

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409 words, last edited in the morning of 3rd Jun 2008

This article is from Case Studies - Case Studies 1 and has been viewed 14204 times.

Tags: ITIL implementation Guidance,ITIL Configuration, Change and Release Management,Project Managerm,Program Manager,Program Risks,Issues log,IT Director

Selecting an ITIL Service Management Toolset

The introduction of ITIL into any organization more often than not requires the support of a toolset to assist with the adoption of the various processes, together with facilitating the interfaces between the processes. When selecting the toolset for your organization it is important to remember that…

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1001 words, last edited in the morning of 3rd Jun 2008

This article is from Management Tools - Advice and Guidance and has been viewed 24287 times.

Tags: ITIL Service Management Toolset,interpretation of ITIL,Service Desk Operator

IT Service Management Toolset Checklist

The following points have been extracted from an article entitled 'Selecting an ITIL Service Management Toolset'. 1. Select a toolset that fits your organization not the other way round. Processes come first not the tool. Be clear on what you want the toolset to do…

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449 words, last edited in the morning of 3rd Jun 2008

This article is from Management Tools - Advice and Guidance and has been viewed 17381 times.

Tags: IT Service Management,Toolset checklist,Management Information,multi-nationsl,ITIL process owners,user groups

Online Mentored Learning Training will Save Enterprises Thousands in ITIL V3 Training Costs

Canada (Press Release) May 27, 2008 -- 4/27/08 (Lexington, North Carolina) A trusted source for accredited IT Service Management (ITSM) training and certification programs, itSM Solutions today, announced a partnership with Career Academy to launch an online series of ITIL Version 3 Mentored Learning Training…

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815 words, last edited in the morning of 3rd Jun 2008

This article is from Press Releases - Training and has been viewed 10172 times.

Tags: Mentored Learning Training,ITIL V3 Training,IT Service Management

ITIL � Back to basics (People, Process and Technology)

Whether you use ITIL v1, ITIL v2 or indeed ITIL v3 the fundamental principle of People, Process and Technology is the foundation for a successful ITIL implementation. When Consulting, Customers ask 'what is the secret to a successful ITIL implementation'? The answer is not rocket science but…

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417 words, last edited in the evening of 27th May 2008

This article is from What is ITIL? - Business Strategy and has been viewed 61345 times.

Tags: ITIL,Back to basics,ITIL v1,ITIL v2,ITIL v3,ITIL implementation

ITIL V3 and V2 Foundation Courses

As the first anniversary of the launch of ITIL Version 3 is at the end of May 2008, we offer an opinion regarding the ITIL Version 2 and Version 3 courses. As the ITIL certification scheme continues to be refined the ITIL Version 3 Foundation course is drawn…

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439 words, last edited in the afternoon of 27th May 2008

This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 11524 times.

Tags: ITIL v3 and V2 Foundation Courses,ITIL version 2, ITIL version 3,ITIL certification scheme,ITIL Foundation courses,Service Strategy,Service Design,Service Transition,Service Operation,Disaster Recovery,Continual Service Improvement

ITIL V3 Service Lifecycle Module and Service Capability Module � Release Dates

APM Group (APMG) the organization who are responsible for the development and administration of the ITIL Version 3 Certification Scheme, announced on the 23rd May 2008, the release dates for the ITIL Intermediate Certificate modules, ITIL Service Lifecycle and ITIL Service Capability. The exact details are…

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238 words, last edited in the afternoon of 23th May 2008

This article is from ITIL News - Previously and has been viewed 13336 times.

Tags: ITIL V3,Service Lifecycle Module,Service Capability Module,Release Dates,ITIL Intermediate Certificate,ITIL Version 3 Certification Scheme,ITIL Service Capability

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