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EDS (Electronic Data Systems) Asia Pac, hot on the heels of it's agreed takeover by HP (Hewlett Packard) in May for around US$14bn, has announced that it is to standardize on BMC's Atrium Configuration Management Database (CMDB) based on ITIL, to assist with managing and monitoring people, processes…
54 words, last edited in the evening of 22th Jul 2008
This article is from ITIL News - Previously and has been viewed 11551 times.
Tags: Electronic Data Systems,EDS,BMC,ITIL,AsiaPac,Configuration Management Database,managing and monitoring people
By Manisha Champaneri BSc MSc ISO/IEC 20000 & ITSM Consultant Marval Group - UK   Within 4 months of graduating with BSc Honours in Business Information Systems, I entered the IT Service Management Industry where I got an opportunity to work closely with the well known…
1300 words, last edited in the evening of 11th Jul 2008
This article is from Qualifications - Qualifications Overview and has been viewed 26081 times.
Tags: Experience,MSc in Service Management,IT Service Management,ITIL foundation,ITSM managers course
UK based Touchpaper, the provider of ITIL Service Management software has been acquired by Avocent of the USA, for approximately $45 million. The deal was completed on 1st July 2008.  
34 words, last edited in the afternoon of 8th Jul 2008
This article is from ITIL News - Previously and has been viewed 11407 times.
Tags: Touchpaper,acquired by,Avocent,ITIL Service Management
ISO IEC 20000 Expands
The various representatives of the countries who assist in the development of ISO/IEC 20000 met in Berlin, during May 2008. It is understood that agreement was reached to develop three addition 'parts' to ISO/IEC 20000, bringing the number of parts to five. Furthermore updates will be made to…
277 words, last edited in the morning of 9th Jun 2008
This article is from ISO20000 - Archived News and has been viewed 10053 times.
Tags: ISO/IEC 20000 Expands,ISO/IEC 20000,ISO/IEC 20000-1,ISO 27001,ISO/IEC 20000-2,ISO/IEC 20000-3,ISO/IEC 20000-4, ISO/IEC 20000-5
Credit crunch hits public sector IT hiring
by Deirdre McArdle Public sector IT departments are feeling the squeeze when it comes to hiring skilled staff, with 90.5 percent saying they are facing headcount restrictions.   That's according to a survey conducted by recruitment firm IT Force, which shows that IT…
386 words, last edited in the afternoon of 8th Jun 2008
This article is from ITIL News - Surveys and has been viewed 11174 times.
Tags: Credit crunch,public sector,IT hiring,IT departments,IT Force
More often than not an ITIL implementation can comprise of more than one discipline being implemented in parallel. On occasions they may be run as separate projects, ideally they should be run together under a ‘Program’. An example of such an implementation would be the introduction of ITIL…
409 words, last edited in the morning of 3rd Jun 2008
This article is from Case Studies - Case Studies 1 and has been viewed 14620 times.
Tags: ITIL implementation Guidance,ITIL Configuration, Change and Release Management,Project Managerm,Program Manager,Program Risks,Issues log,IT Director
Selecting an ITIL Service Management Toolset
The introduction of ITIL into any organization more often than not requires the support of a toolset to assist with the adoption of the various processes, together with facilitating the interfaces between the processes.   When selecting the toolset for your organization it is important to remember that…
1001 words, last edited in the morning of 3rd Jun 2008
This article is from Management Tools - Advice and Guidance and has been viewed 24678 times.
Tags: ITIL Service Management Toolset,interpretation of ITIL,Service Desk Operator
IT Service Management Toolset Checklist
The following points have been extracted from an article entitled 'Selecting an ITIL Service Management Toolset'.   1.      Select a toolset that fits your organization not the other way round.  Processes come first not the tool.  Be clear on what you want the toolset to do…
449 words, last edited in the morning of 3rd Jun 2008
This article is from Management Tools - Advice and Guidance and has been viewed 17753 times.
Tags: IT Service Management,Toolset checklist,Management Information,multi-nationsl,ITIL process owners,user groups
Canada (Press Release) May 27, 2008 -- 4/27/08 (Lexington, North Carolina) A trusted source for accredited IT Service Management (ITSM) training and certification programs, itSM Solutions today, announced a partnership with Career Academy to launch an online series of ITIL Version 3 Mentored Learning Training…
815 words, last edited in the morning of 3rd Jun 2008
This article is from Press Releases - Training and has been viewed 10554 times.
Tags: Mentored Learning Training,ITIL V3 Training,IT Service Management
3 legged stool - People, Process and Technology
Whether you use ITIL v1, ITIL v2 or indeed ITIL v3 the fundamental principle of People, Process and Technology is the foundation for a successful ITIL implementation.   When Consulting, Customers ask 'what is the secret to a successful ITIL implementation'?  The answer is not rocket science but…
417 words, last edited in the evening of 27th May 2008
This article is from What is ITIL? - Business Strategy and has been viewed 63058 times.
Tags: ITIL,Back to basics,ITIL v1,ITIL v2,ITIL v3,ITIL implementation
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