ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITSM survey shows SaaS on rise while ITSM governance remains weak

The rise of SAAS (Software as a Service) as a viable ITSM tool is one of the many findings from our 6th Annual IT Service Management Industry Survey. This article summarizes some of the key findings from this year's survey. A link to the full set of…

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828 words, last edited in the afternoon of 29th Apr 2011

This article is from ITIL News - Surveys and has been viewed 11758 times.

Tags: ITSM survey,SaaS on rise,ITSM governance,Software as a Service

HDI World Conference to Include Leading Enterprise Service Catalog from PMG

Cost cutting capabilities of business process automation software will be displayed Atlanta, Ga. - March 15, 2011 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced its participation in HDI 2011, the 21st annual world conference for…

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511 words, last edited in the morning of 4th Apr 2011

This article is from Press Releases - ITIL and has been viewed 13256 times.

Tags: HDI World Conference,Enterprise Service Catalog,PMG

ITIL Pin Badge - Update

The ITIL pin or ITIL lapel badge has been the only overt indication that an individual has sat and passed an ITIL Qualification. In those distant days of ITIL v2 Qualifications and Badges, the norm was for the IT Service Management Forum (itSMF) to post a congratulatory letter…

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217 words, last edited in the afternoon of 29th Mar 2011

This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 28157 times.

Tags: ITIL pin,ITIL lapel badge,ITIL Qualification,ITIL v3

ITIL supports Mobile Telecoms Outsourcing deal

March 2011 - UK Telecommunications sector: The 2010 merger of 'Orange' and 'T-Mobile' that resulted in the companies being re-branded as 'Everything, Everywhere' is outsourcing its IT to 'T-Systems' in a seven year contract that has been speculated to be worth an estimated £700m. The…

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82 words, last edited in the afternoon of 25th Mar 2011

This article is from ITIL News - Previously and has been viewed 10289 times.

Tags: ITIL,Mobile Telecoms,Outsourcing deal,ITIL support processes

ITIL and Cloud Computing

by Sumit Kumar Jha Abstract Cloud Computing is the buzzword in IT industry today. Whether it be a service provider or a customer organization, everyone is looking forward to embrace cloud computing and benefit from it. But a common concern…

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2510 words, last edited in the morning of 24th Mar 2011

This article is from ITIL News - Previously and has been viewed 54964 times.

Tags: ITIL,Cloud Computing,Sumit Kumar Jha,ITSM tools,ITIL framework

ITIL Software Provider Acquired

14th March 2011 - PS'Soft Inc. a provider of ITIL verified IT Asset and Service Management software has been acquired by Allen Systems Group (ASG) for an undisclosed amount. The acquisition further solidifies ASG's product strategy, designed to automate data center operations and strengthen customers'…

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107 words, last edited in the afternoon of 16th Mar 2011

This article is from Press Releases - ITIL and has been viewed 11577 times.

Tags: ITIL Software Provider,PS Soft Inc,IT Asset and Service Management,Allen Systems Group

ITIL Master Qualification Update

Initially the ITIL Master Qualification was promised for release at the beginning of 2010, the development of the qualification has proved more difficult and illusive than first thought. This month, March 2011, the world of ITIL Service Management awaits further news on the ITIL Master…

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152 words, last edited in the morning of 11th Mar 2011

This article is from ITIL Version 3 - Qualifications and has been viewed 12693 times.

Tags: ITIL Master Qualification,operational pilot phase,ITIL Service Management,Project Management,Continual Service Improvement

Updated ITIL v3 Qualification diagrams March 2011

The recent announcements regarding the withdrawal of various ITIL v2 examinations has led the team at ITILnews to simplify and update the ITIL v3 Qualification diagram issued by APMG. We have split the ITIL Qualification Scheme diagram into two parts, which hopefully provides some clarity. In addition we have not…

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489 words, last edited in the morning of 11th Mar 2011

This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 23754 times.

Tags: ITIL v3 Qualification,ITIL v2 examinations,updated diagrams

Newsletter March 2011 CTA

NB: This article has been archived, indicating it is either out of date or no longer relevant

If you would like to advertise in, or contribute to, the ITILnews.com e-shot going out in March 2011, please contact us as son as possible.

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26 words, last edited in the afternoon of 10th Mar 2011

This article is from Archive - Archived Articles and has been viewed 7807 times.

Tags: ITIL Newsletter,March 2011

Turning Service Management Green

by Karen Ferris - Macanta Consulting Green IT is a widely talked about subject at the moment. Organisations are undertaking numerous initiatives to address the challenge of increasing power consumption, growing carbon footprint not to mention increasing costs. An initiative that most organisations are…

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4234 words, last edited in the morning of 7th Mar 2011

This article is from Whitepapers - Articles and has been viewed 11239 times.

Tags: Macanta Consulting,Green IT,Service Management

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