ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL v3 Complementary Certification - Certified Process Design Engineer (CPDE)

In April 2010 the Loyalist Certification Services (LCS) based in Ontario in Canada launched a new qualification, the Certified Process Design Engineer (CPDE), which has been endorsed as complementary to the ITIL v3 Qualification Scheme. The course is designed to compliment various process frameworks, standards…

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456 words, last edited in the afternoon of 19th Jan 2011

This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 11892 times.

Tags: ITIL v3,Complementary Certification,Certified Process Design Engineer,CPDE,Loyalist Certification Services,ITIL v3 Qualification Scheme

ITSM Projects: A Tragedy in Five Acts (And How To Avoid This Tragedy In Your Organization)

Eighty percent of IT Service Management and ITIL programs and projects have failed to meet their objectives and are deemed a failure by the sponsor. Despite the high-profile success of ITSM and ITIL projects in organizations like Proctor & Gamble and BMO Financial, most ITSM projects will fail. This is…

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2030 words, last edited in the morning of 13th Jan 2011

This article is from ITIL News - Previously and has been viewed 15006 times.

Tags: ITSM Projects,A Tragedy,How To Avoid,Your Organization

ITIL Availability Percentage - What the percentages really mean

Ultimately, we are in business to deliver a service and more often than not the effectiveness of the service is gauged by its overall availability, normally as a percentage. The availability of a service is determined in the Service Design stage and has an impact on how the service is…

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604 words, last edited in the evening of 16th Dec 2010

This article is from Service Design - Availability Management and has been viewed 33014 times.

Tags: ITIL,Availability Percentage,SLA,Service Level Agreement,six nines,Service Design,Service Availability,target availability,BUCYNH8Q33MZ

What is the ITIL Service Architect

The beauty of ITIL v3 is that it covers the Service Lifecycle comprising of the Strategy, Design, Transition, and Operation through to the Continual Service Improvement - all of which is documented in the ITIL core publications. Having had the opportunity to engage with numerous multi-national organizations…

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500 words, last edited in the morning of 29th Nov 2010

This article is from What is ITIL? - Business Strategy and has been viewed 42932 times.

Tags: ITIL,ITIL v3,IIL Service Architect

ITIL 7 Simple Rules for Designing a Process

When it comes to IT Service Management few would argue that ITIL has become the deFacto standard for defining processes. But would it surprise you to learn that you can become ITIL certified right up to the "expert level" without ever learning how to effectively design a process?…

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1398 words, last edited in the morning of 29th Nov 2010

This article is from ITIL News - Previously and has been viewed 13970 times.

Tags: 7 Simple Rules,Designing a Process,IT Service Management

Social Media Press Release: MPS-Gartner Magic Quadrant

Océ Managed Print Services included in Gartner Magic Quadrant 12 November 2010 Following the successful Europe-wide launch, Océ Managed Print Services offering has now been included in the 2010 edition of the Gartner magic Quadrant. This edition evaluates: Vendors based on their completeness…

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1151 words, last edited in the morning of 25th Nov 2010

This article is from Press Releases - ITIL and has been viewed 15016 times.

Tags: Managed print services,Gartner Magic Quadrant,Vendor capabilities and evaluation,Process documentation,Printer fleet integration

New Publication: Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (

This publication provides a comprehensive and much-needed source of information on data and information management - ideal in the current climate of information losses.

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297 words, last edited in the morning of 17th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 10897 times.

Tags: Information Lifecycle Support,WKIDM

ITIL Change Management: Business Information Requirements

The success of any ITIL Change Management process is dependant upon the involvement or representation of the Business/Customer community. Primarily IT underpins the Business and therefore the Business need to provide appropriate input and direction to IT and on an operational basis the Change process provides one interface…

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837 words, last edited in the afternoon of 16th Nov 2010

This article is from Service Transition - Change Management and has been viewed 21109 times.

Tags: ITIL,Change Management,Business Information Requirements,requests for change,Change Schedule,Forward Schedule of Change,Change Status report

ITIL v3 Service Operation Book

2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis. Sharing a consistent structure with the other four core ITIL Version 3 (V3)…

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328 words, last edited in the morning of 13th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 17554 times.

Tags: ITIL v3,Service Operation Book

ITIL India: APMG-International hits the road

APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010. APMG whom on behalf of the…

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100 words, last edited in the morning of 13th Nov 2010

This article is from ITIL News - Previously and has been viewed 12929 times.

Tags: ITIL India,APMG International,Office of Government Commerce,Accredited Training Organization

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