ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL v3 Complementary Certification - ISO/IEC 20000 Exin and TUV

EXIN and TÃœV SÃœD Akademie are jointly developing a qualification program for IT professionals, which are based on job roles and competencies. Click here forfurther information regarding the Exin ISO/IEC 20000 qualifications. Holders of the Exin ISO/IEC 20000 qualification(s) are awarded 1…

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147 words, last edited in the evening of 19th Jan 2011

This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 12479 times.

Tags: ITIL v3,Complementary Certification,ISO/IEC 20000,Exin and TUV

ITIL v3 Complementary Certification - ICT Infrastructure Management (ICTIM)

The ICT Infrastructure Management qualification provided the next step on from the ITIL v2 Foundation examination, although it was not mandatory for candidates to hold the Foundation certificate. The course syllabus based upon the OGC book, Best Practice for ICT Infrastructure Management. The course delivery was assignment based,…

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284 words, last edited in the afternoon of 19th Jan 2011

This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 18367 times.

Tags: ITIL v3,Complementary Certification,ICT Infrastructure Management,ICTIM

ITIL v3 Complementary Certification - Certified Process Design Engineer (CPDE)

In April 2010 the Loyalist Certification Services (LCS) based in Ontario in Canada launched a new qualification, the Certified Process Design Engineer (CPDE), which has been endorsed as complementary to the ITIL v3 Qualification Scheme. The course is designed to compliment various process frameworks, standards…

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456 words, last edited in the afternoon of 19th Jan 2011

This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 15706 times.

Tags: ITIL v3,Complementary Certification,Certified Process Design Engineer,CPDE,Loyalist Certification Services,ITIL v3 Qualification Scheme

ITSM Projects: A Tragedy in Five Acts (And How To Avoid This Tragedy In Your Organization)

Eighty percent of IT Service Management and ITIL programs and projects have failed to meet their objectives and are deemed a failure by the sponsor. Despite the high-profile success of ITSM and ITIL projects in organizations like Proctor & Gamble and BMO Financial, most ITSM projects will fail. This is…

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2030 words, last edited in the morning of 13th Jan 2011

This article is from ITIL News - Previously and has been viewed 18717 times.

Tags: ITSM Projects,A Tragedy,How To Avoid,Your Organization

ITIL Availability Percentage - What the percentages really mean

Ultimately, we are in business to deliver a service and more often than not the effectiveness of the service is gauged by its overall availability, normally as a percentage. The availability of a service is determined in the Service Design stage and has an impact on how the service is…

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604 words, last edited in the evening of 16th Dec 2010

This article is from Service Design - Availability Management and has been viewed 40202 times.

Tags: ITIL,Availability Percentage,SLA,Service Level Agreement,six nines,Service Design,Service Availability,target availability,BUCYNH8Q33MZ

What is the ITIL Service Architect

The beauty of ITIL v3 is that it covers the Service Lifecycle comprising of the Strategy, Design, Transition, and Operation through to the Continual Service Improvement - all of which is documented in the ITIL core publications. Having had the opportunity to engage with numerous multi-national organizations…

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500 words, last edited in the morning of 29th Nov 2010

This article is from What is ITIL? - Business Strategy and has been viewed 51899 times.

Tags: ITIL,ITIL v3,IIL Service Architect

ITIL 7 Simple Rules for Designing a Process

When it comes to IT Service Management few would argue that ITIL has become the deFacto standard for defining processes. But would it surprise you to learn that you can become ITIL certified right up to the "expert level" without ever learning how to effectively design a process?…

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1398 words, last edited in the morning of 29th Nov 2010

This article is from ITIL News - Previously and has been viewed 18409 times.

Tags: 7 Simple Rules,Designing a Process,IT Service Management

Social Media Press Release: MPS-Gartner Magic Quadrant

Océ Managed Print Services included in Gartner Magic Quadrant 12 November 2010 Following the successful Europe-wide launch, Océ Managed Print Services offering has now been included in the 2010 edition of the Gartner magic Quadrant. This edition evaluates: Vendors based on their completeness…

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1151 words, last edited in the morning of 25th Nov 2010

This article is from Press Releases - ITIL and has been viewed 19428 times.

Tags: Managed print services,Gartner Magic Quadrant,Vendor capabilities and evaluation,Process documentation,Printer fleet integration

New Publication: Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (

This publication provides a comprehensive and much-needed source of information on data and information management - ideal in the current climate of information losses.

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297 words, last edited in the morning of 17th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 15036 times.

Tags: Information Lifecycle Support,WKIDM

ITIL Change Management: Business Information Requirements

The success of any ITIL Change Management process is dependant upon the involvement or representation of the Business/Customer community. Primarily IT underpins the Business and therefore the Business need to provide appropriate input and direction to IT and on an operational basis the Change process provides one interface…

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837 words, last edited in the afternoon of 16th Nov 2010

This article is from Service Transition - Change Management and has been viewed 26602 times.

Tags: ITIL,Change Management,Business Information Requirements,requests for change,Change Schedule,Forward Schedule of Change,Change Status report

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