ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL 7 Simple Rules for Designing a Process

When it comes to IT Service Management few would argue that ITIL has become the deFacto standard for defining processes. But would it surprise you to learn that you can become ITIL certified right up to the "expert level" without ever learning how to effectively design a process?…

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1398 words, last edited in the morning of 29th Nov 2010

This article is from ITIL News - Previously and has been viewed 10313 times.

Tags: 7 Simple Rules,Designing a Process,IT Service Management

Social Media Press Release: MPS-Gartner Magic Quadrant

Océ Managed Print Services included in Gartner Magic Quadrant 12 November 2010 Following the successful Europe-wide launch, Océ Managed Print Services offering has now been included in the 2010 edition of the Gartner magic Quadrant. This edition evaluates: Vendors based on their completeness…

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1151 words, last edited in the morning of 25th Nov 2010

This article is from Press Releases - ITIL and has been viewed 11156 times.

Tags: Managed print services,Gartner Magic Quadrant,Vendor capabilities and evaluation,Process documentation,Printer fleet integration

New Publication: Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (

This publication provides a comprehensive and much-needed source of information on data and information management - ideal in the current climate of information losses.

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297 words, last edited in the morning of 17th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 8806 times.

Tags: Information Lifecycle Support,WKIDM

ITIL Change Management: Business Information Requirements

The success of any ITIL Change Management process is dependant upon the involvement or representation of the Business/Customer community. Primarily IT underpins the Business and therefore the Business need to provide appropriate input and direction to IT and on an operational basis the Change process provides one interface…

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837 words, last edited in the afternoon of 16th Nov 2010

This article is from Service Transition - Change Management and has been viewed 17482 times.

Tags: ITIL,Change Management,Business Information Requirements,requests for change,Change Schedule,Forward Schedule of Change,Change Status report

ITIL v3 Service Operation Book

2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis. Sharing a consistent structure with the other four core ITIL Version 3 (V3)…

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328 words, last edited in the morning of 13th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 13329 times.

Tags: ITIL v3,Service Operation Book

ITIL India: APMG-International hits the road

APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010. APMG whom on behalf of the…

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100 words, last edited in the morning of 13th Nov 2010

This article is from ITIL News - Previously and has been viewed 11042 times.

Tags: ITIL India,APMG International,Office of Government Commerce,Accredited Training Organization

Passing Your ITIL Intermediate Exams

Study Aid from the Official Publisher of ITIL Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor,…

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427 words, last edited in the morning of 12th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 9643 times.

Tags: ITIL Intermediate Exams

ITIL V3 Foundation Handbook

Replaced by 2012 edition - click for link to new edition.

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42 words, last edited in the morning of 8th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 11287 times.

Tags: ITIL v3 Foundation Handbook

Planning, Protection and Optimization - ITIL V3 Intermediate Capability Handbook

This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO.

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282 words, last edited in the morning of 8th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 6718 times.

Tags: ITIL V3,Intermediate Capability Handbook

Service Offerings and Agreements - ITIL V3 Intermediate Capability Handbook

This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA.

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287 words, last edited in the morning of 8th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 7233 times.

Tags: Service Offerings and Agreements,ITIL V3,Intermediate Capability Handbook

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