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Examination Institutes (EIs) offer professional ITIL qualifications. Accredited by the APM Group through the ITIL Qualifications Board, EIs operate ITIL examination schemes via a network of Accredited Training Organizations (ATOs) and Accredited Trainers with Accredited materials.   The ITIL Examination Institutes are:   This…
68 words, last edited in the afternoon of 16th May 2008
This article is from Links - ITIL Examination Institutes and has been viewed 5808 times.
Tags: ITIL Examination Institutes, Examination Institutes, ITIL qualifications, ITIL qualifications Board, Accredited Training Organizations, Accredited Trainers, Accredited materials
Consider OLA as well as SLA
ITIL Service Level Agreements or SLAs are recognized as an essential requirement to delivering consistent IT services to the customer community, irrespective if they are internal or external customers of the organization. What is often neglected when considering the establishment of the SLA is the corresponding necessity for…
364 words, last edited in the evening of 7th Apr 2008
This article is from Service Design - Service Level Management and has been viewed 24102 times.
Tags: ITIL Service Level Agreements, SLA, Operating Level Agreements, ITIL Service Level Management, SLM, ITIL Service Catalogue, Service Level Agreement
Patch Management
Ask many IT Managers what Patch Management is about and they'll respond that it is mostly the deployment of Service Packs and patches required to keep worms and viruses at bay. As IT infrastructure becomes more complex and businesses demand reduced downtime; coupled with the increasing anxiety around governance and…
139 words, last edited in the evening of 7th Apr 2008
This article is from Service Transition - Change Management and has been viewed 29292 times.
Tags: PATCH MANAGEMENT, CONFIGURATION AND RELEASE, Fox IT, deployment of Service, IT infrastructure, regulatory compliance, IT assets
A comprehensive and professionally produced download produced by the itSMF organization. The free download provides a high-level overview of ITIL V3. It is aimed at a general audience and is valuable to both an individual and organization who have simply heard of ITIL and also those that are…
134 words, last edited in the morning of 20th Nov 2007
This article is from Free Downloads - ITIL PDF and has been viewed 104904 times.
Tags: ITIL download,ITIL v3,Intro Overview,free download,IT Service Management
ITIL V3 course table
The table below (click here) provides details surrounding the ITIL V3 courses, although these may change as the ITIL V3 Qualifications Board is still required to approve them. Further details regarding the ITIL V3 Qualification Scheme Structure and ITIL V3 Bridging Qualifications can be found by clicking here. …
1261 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 12486 times.
Tags: ITIL V3, ITIL v3 Courses, qualifications Board, Qualification Scheme, Bridging Qualifications,Structure and Qualifications
ITIL V3 courses explained
The following diagrams provide an understanding of the structure of the various ITIL V3 qualifications and the associated 'credit' scheme recognising the value of ITIL V1 and ITIL V2 qualifications.   Details regarding the ITIL V3 courses can be found by clicking here.   ITIL Qualifications…
148 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 25218 times.
Tags: ITIL V3,ITIL V3 Courses, qualifications Board, qualifications scheme, ITIL Bridging Qualifications, ITIL v3 Qualifications Board, ITIL V3 Qualifications scheme
Due for release at the end of November 2007, orders for the ITIL V3 Foundation Study Aid are being taken.   If you wish to pre-order your copy of the publication please click here.  
39 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL News - Previously and has been viewed 7502 times.
Tags: Study Aid, ITIL v3 Foundation
The ITIL V3 Examinations that are associated to the ITIL V3 Courses are all so far to be 'multiple choice' based as opposed to the existing ITIL v2 Manager's examination, which currently consists of two exam papers, requiring five questions to be answered on each in a free-hand written basis.…
140 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL News - Previously and has been viewed 7515 times.
Tags: ITIL Examinations, Multi-Choice, ITIL v3 Courses, multiple choice
Initial feedback from those who have undertaken the ITIL V3 Foundation course has suggested that the syllabus is too broad and that another course should be developed, which would be more aligned to the existing ITIL V2 Foundation course.  If you have sat the new ITIL V3…
79 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL News - Previously and has been viewed 6948 times.
Tags: ITIL v2, new course, Foundation course, ITIL V2
The first three months of the ITIL V3 Foundation has seen 1804 candidates sit the exam. The pass rates were as follows:   June 2007            78% July 2007             93% August 2007        85%   The average pass rate being 84%
47 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL News - Previously and has been viewed 19837 times.
Tags: Exam Results, Exam Pass Results, ITIL v3 Foundation, pass rate
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