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ITIL Version 3 Exam Languages

ITIL General
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ITIL Foundation
ITIL Guru
ITIL Manager
The ITIL v3 certification scheme operates at four levels: ITIL v3 Foundation in IT Service Management ITIL v3 Intermediate Level - Service Lifecycle and Service Capability Streams ITIL v3 Expert Certificate ITIL v3 Master Qualification The following information has…
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1190 words, last edited in the afternoon of 7th Jul 2010
This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 13217 times.
Tags: ITIL v3,Certification Scheme,Exam Languages,ITIL v3 Foundation,IT Service Management,Intermediate Level,Service Lifecycle,Service Capability Streams,Expert Certificate,Master Qualification

The Current State of ITIL Adoption and Implementation

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The Current State of ITIL Adoption and Implementat
The Information Technology Infrastructure Library (ITIL) is a best practice framework that is publicly available for use by the IT industry. While ITIL has been in existence for over twenty years, the global adoption of ITIL has increased significantly under ITIL V2 in the last five years, and…
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792 words, last edited in the morning of 1st Jul 2010
This article is from Press Releases - ITIL and has been viewed 22787 times.
Tags: adoption of ITIL,ITIL Implementation,ITIL,ITIL v2,ITIL v3,Robert Ryan,Information Technology Infrastructure Library

www.ITILnews.com - Simple, free, practical ITIL knowledge and news

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ITIL Foundation
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Like a scene from Indiana Jones the walls are closing in and you are desperately trying to find a solution or a way out. The global economy seems to be closing down, providing similar pressures, pushing, driving and dragging individuals, organizations and multi-nationals to deliver more for less.…
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443 words, last edited in the morning of 11th Jun 2010
This article is from Press Releases - ITIL and has been viewed 13348 times.
Tags: www.ITILnews.com,ITIL knowledge,ITIL case studies,ITIL whitepapers,ITIL course syllabus,ITIL exam results,free ITIL downloads,ITIL job vacancies

What is Event Management?

ITIL Practitioner
ITIL Foundation
ITIL v3 definitions for Event Management
Let's start by providing the ITIL definitions for an 'Event' and 'Event Management': Event - A change of state that has significance for the management of a Configuration Item or IT Service. Event Management - The…
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201 words, last edited in the afternoon of 1st Jun 2010
This article is from Service Operation - Event Management and has been viewed 40955 times.
Tags: Event Management,ITIL definitions,IT Operations Management,Service Desk,Configuration Item,IT Service,Application Management,IT Operations Management,Service Desk,Event Monitoring,Standard Operating Procedures

What is Incident Management from an ITIL perspective?

ITIL Practitioner
ITIL Foundation
Incident Management from an ITIL perspective - ITI
Incident Management is responsible for handling all incidents.  These are classed as faults, bugs, failures or issues that have been reported by users / customers either via telephoning a Service Desk, self logging through an intranet portal or by monitoring tools.   The definition of an…
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317 words, last edited in the afternoon of 1st Jun 2010
This article is from Service Operation - Incident Management and has been viewed 21899 times.
Tags: Incident Management,ITIL perspective,Service Desk,IT service,configuration items,Service Level Agreements,Operational Level Agreements

The Lost World Of Problem Management

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Manager
ITIL in Practice
MACANTA business and service management consulting
As a colleague and I once agreed: "They just don't get it do they?"   What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals.   May…
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194 words, last edited in the morning of 24th May 2010
This article is from Free Downloads - ITIL PDF and has been viewed 13419 times.
Tags: The Lost World Of Problem Management,Karen Ferris,Problem Management,ITIL,IT Service Management,Incident and Problem Management,ITIL Problem Management

PROLIN ITSM as a Service Launches Smart Client 7 for HP Service Desk

ITIL General
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ITIL Foundation
ITIL Guru
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PROLIN IT Service Management ITSM as a Service
PROLIN Provides Frictionless Path to the Future of ITSM   Woodside, California - April 27, 2010 - PROLIN, a pioneer in Service Desk software for IT Service Management (ITSM) and innovator in SaaS-based ITSM product development, today announced the company's re-formation and the commercial release of…
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510 words, last edited in the afternoon of 20th May 2010
This article is from Press Releases - ITIL and has been viewed 14987 times.
Tags: PROLIN,ITSM as a Service,Smart Client 7,HP Service Desk,Service Desk software,IT Service Management,ITSM,Saas

A great time to be in or invest in ITIL?

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
ITIL in Practice
Investing in ITIL
I believe that most would rightly accuse me of understatement for saying that both the commercial and government IT worlds are not comfortable places to be at the moment, whether permanently employed or contractor although things are looking better than they did twelve months ago, overall the short…
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707 words, last edited in the afternoon of 14th May 2010
This article is from What is ITIL? - Business Strategy and has been viewed 14663 times.
Tags: invest in ITIL,ITIL implementations,government IT,service management,service desk team,economies of scale,Best Practise,ITIL disciplines,Colin Mayers,Mayers Consulting,ITIL Managers Certificate,ISO20000 Internal Auditor,Consultant Certificate,Prince 2 Practitioner

ITIL V3 Technical Service Catalogue – Multi-Suppliers

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
ITIL Version 3 Technical Service Catalogue
Imagine having an environment where several third party suppliers are involved in delivering your end-to-end services to your customer community, irrespective whether they are internal or external customers.   All is great until it fails or goes wrong. If you like 'bun-fights' you may need to…
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321 words, last edited in the afternoon of 14th May 2010
This article is from Service Design - Service Catalogue Management and has been viewed 25427 times.
Tags: ITIL V3,Technical Service Catalogue,Multi-Suppliers,Configuration Items

What is Knowledge Management from an ITIL perspective?

ITIL Practitioner
ITIL Foundation
Knowledge Management from an ITIL perspective
The primary role of Knowledge Management is to improve the quality of decision making by ensuring that accurate, reliable and trustworthy information is available throughout the Service Lifecycle.   In order to achieve this, effective sharing of knowledge in most scenarios requires the development and ongoing…
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414 words, last edited in the afternoon of 10th May 2010
This article is from Service Transition - Knowledge Management and has been viewed 81527 times.
Tags: Knowledge Management,ITIL perspective,Service Lifecycle,Configuration Management System,Configuration Management Database,Service Knowledge Management System,SKMS
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