Bite-size ITIL is NAAFI flavour of the month as IT service management software from Hornbill improve
NAAFI's newly centralised service desk reaps efficiencies and improves customer service with new Fast Track ITIL processes and customer SelfService The Navy, Army and Air Force Institutes (NAAFI) has selected Hornbill's Supportworks ITSM Foundations service desk software for its new centralised service desk, supporting thousands of staff…
803 words, last edited in the morning of 13th Sep 2010
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Tags: ITIL,Fast Track ITIL,NAAFI,service desk software