Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
The ITSM Iron Triangle Book
IT Service Management is all about putting the focus on the end user, ensuring they get the service they have asked for and that it is delivered on time and at a price they are willing to pay. But let's look at this from a different angle, and…
592 words, last edited in the afternoon of 30th Jan 2012
This article is from ITIL News - Previously and has been viewed 11921 times.
Tags: IT service management,ITSM Iron Triangle,Service Desk Benchmarking Report,Support World Magazine
ITIL assists to re-build Coffey organization
The downturn in market conditions resulted in an engineering consultancy having to reduce its workforce. Coffey International, with its headquarters in Sydney, Australia, appointed a new CIO (Chief Information Officer), John Talbot to drive through stability in the IT department following a turbulent eighteen months.   …
97 words, last edited in the morning of 23th Jan 2012
This article is from ITIL News - Previously and has been viewed 9910 times.
Tags: ITIL,engineering consultancy,Coffey International,Chief Information Officer,John Talbot,Head of IT
ITIL Study Findings - Management Software Vendors
An ITSM study undertaken in April and May 2011 by Forrester and the itSMF USA chapter focused not only on ITIL but also covered management software vendors. Below are some of the findings published by Glenn O'Donnell the author.   Some of the findings came as…
384 words, last edited in the morning of 17th Oct 2011
This article is from ITIL News - Surveys and has been viewed 12993 times.
Tags: ITIL,Study Findings,Management Software Vendors
ITIL Benefits Study by Forrester Research
A study undertaken in April and May 2011 by Forrester and the itSMF found ITIL has a positive impact on organizational productivity, service quality, IT department's reputation with the Business and operational costs.   Primarily focused in the USA, data was collected from four…
426 words, last edited in the afternoon of 29th Sep 2011
This article is from ITIL News - Surveys and has been viewed 16737 times.
Tags: ITIL Benefits Study,ITIL certification,Glenn O'Donnell,Organizational productivity,Service quality,Operational costs
SaaS on rise while ITSM governance remains weak says ITSM survey
The rise of SAAS (Software as a Service) as a viable ITSM tool is one of the many findings from our 6th Annual IT Service Management Industry Survey.   This article summarizes some of the key findings from this year's survey. A link to the full set of…
828 words, last edited in the afternoon of 29th Apr 2011
This article is from ITIL News - Surveys and has been viewed 12811 times.
Tags: ITSM survey,SaaS on rise,ITSM governance,Software as a Service
Numara Software, Inc independent two year research states: Although 50,000 copies of ITIL Version 3 were sold within the first few weeks of its release in June 2007 less than 10 percent of companies are actually aware of ITIL as a best practice framework and are adopting…
155 words, last edited in the afternoon of 19th Jan 2009
This article is from ITIL News - Surveys and has been viewed 13293 times.
Tags: ITIL Research, ITIL Adoption
December 2008, Compuware conducted a survey of 107 IT professionals in Australia, 49 percent stated they had already adopted the ITIL V3 Service Operation component - the component most in common with ITIL V2.   In a similar survey conducted a year earlier, the results found…
102 words, last edited in the morning of 16th Jan 2009
This article is from ITIL News - Surveys and has been viewed 13385 times.
Tags: ITIL v3 adoption,ITIL V3 Service Operation,ITIL V2,Service Strategy,ITIL V3 component
A survey by Service Desk Institute (SDI) of 159 service desk managers across eleven market sectors found that : First-level resolution rates have increased from just to 21 per cent to 60 per cent between 2004 and 2008 Adoption of ITIL standards has…
146 words, last edited in the morning of 8th Dec 2008
This article is from ITIL News - Surveys and has been viewed 14816 times.
Tags: ITIL Service Desk, Survey, Service Desk Institute, service desk managers, ITIL standards, Service Desk, Help Desk
Credit crunch hits public sector IT hiring
by Deirdre McArdle Public sector IT departments are feeling the squeeze when it comes to hiring skilled staff, with 90.5 percent saying they are facing headcount restrictions.   That's according to a survey conducted by recruitment firm IT Force, which shows that IT…
386 words, last edited in the afternoon of 8th Jun 2008
This article is from ITIL News - Surveys and has been viewed 11592 times.
Tags: Credit crunch,public sector,IT hiring,IT departments,IT Force
We are on the lookout for ITIL related surveys, so we can collate and present them all in one place.  Let us know if you come across any....
28 words, last edited in the morning of 3rd Feb 2008
This article is from ITIL News - Surveys and has been viewed 12188 times.
Tags: ITIL Surveys
Advertise here

You can advertise here from as little as $US10 per week.

Contact us to find out more.

NB: We are an independent web site not affiliated to any supplier / vendor / company and are wholly funded through low-cost advertising.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...