Recently the big research organizations of Gartner and Forrester have publish material that appears to support the implementation of the Information Technology Infrastructure Library (ITIL) into organizations. Research into ITIL Gartner's research identified that ITIL assists to reduce costs, to find out…
317 words, last edited in the morning of 11th Nov 2011
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Tags: ITIL,Research into ITIL,Cost considerations for ITIL implementations,Why do ITIL implementations fail