Let's start by providing the ITIL definitions for an 'Event' and 'Event Management': Event - A change of state that has significance for the management of a Configuration Item or IT Service. Event Management - The…
201 words, last edited in the afternoon of 1st Jun 2010
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Tags: Event Management,ITIL definitions,IT Operations Management,Service Desk,Configuration Item,IT Service,Application Management,IT Operations Management,Service Desk,Event Monitoring,Standard Operating Procedures