A Service Portfolio describes the services of a provider (internal, outsourced etc) in terms of value to the business. It is an ever changing method used to manage investments in Service Management across the organization, in terms of financial values. Service Portfolio Management (SPM) enables…
338 words, last edited in the afternoon of 10th May 2010
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Tags: Service Portfolio Management,ITIL perspective,Service Portfolio,Service Management,SPM,Service Catalogue