ITIL v3 is about to be updated!!. However these are only minor updates according to the OGC and therefore a 'new edition' will be produced based on feedback from the ITIL community and not a new version of ITIL.
A Change Management approach has been adopted. An issues log has been used as one input to ascertain what changes are to be made. A Change Advisory Board (CAB) has provided the approval as to whether or not the proposed change is to be made. No details have been provided as to who the CAB members were or their credentials.
One specific area of feedback from the Training community stated that the Service Strategy book has been the most difficult to comprehend by 'Users'. Given the fact that this book has been written by Academics who haven't been deeply involved or have practical experience in the Service Management world, it is no great surprise.
If you have any feedback or comments regarding the ITIL v3 update then please leave your comments below.
NB: This page is © Copyright ITILnews.com and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to www.itilnews.com.